d excellent. The experience with the agent when planning and booking the trip was excellent. But, one thing that disappointed us was the customer handling and conflict that happened which showed clear lack of customer focus and satisfaction. We were promised two physical sims, we clearly told our phones don't have esim facility. , We got only 1 sim and it didn't work until we raised a complaint with Matrix. I had to purchase another SIM. Please don't promise anything that you cannot fulfill, this is my feedback to you. There is one specific person named Tarun who esp. was very rude and argumentative. He lacks the ability to listen to customers and solution, which is key to success in this service industry. On the other hand , Ayush was very professional and handled the conflict well

and leisure, allowing us to truly experience the beauty and diversity of the country without feeling rushed. Each destination was thoughtfully selected, and the sequence of travel was smooth and comfortable. From scenic journeys and national park safaris to historic city tours and relaxing beach time, everything was well organized. The accommodations and activity timings were also managed efficiently, which made the overall journey enjoyable and stress-free. A special mention goes to our driver, Geeth, who was extremely supportive throughout the trip. He was punctual, polite, and very professional. Geeth guided us well at every location, shared helpful local insights, and ensured our safety and comfort at all times. His friendly nature and willingness to help made a big difference to our overall experience. Overall, this itinerary helped us explore Sri Lanka in the best possible way, and we are very satisfied with the arrangements and services provided. We would highly recommend this tour to anyone planning to visit Sri Lanka.

ers were punctual for all transfers, and the hotels selected were comfortable and well located. Everything went as scheduled, which made the trip stress-free and enjoyable. Overall, it was an awesome experience and we had a great time exploring Malaysia. Would definitely recommend them for a hassle-free trip.

navigation. Driver was not given fuel charges and he had to rely on us when travel agent will provide the money in my account and then I had to pay the fuel charges Best Memories were in the very first Resort which was in Dwarka - The Fern and the other one was provided by Shivam from BookIT and Forget IT was Gir Night Resort which made this trip memorable

repellent, no proper service). Not even a single quality matching with 3 star hotel.

ive.

e Highlights: Seamless Planning: All hotel bookings and travel arrangements were well-managed and stress-free. Reliable Service: The entire trip was smooth, and the itinerary was perfectly balanced. I highly recommend their services to anyone looking for a well-planned and comfortable vacation in South India.

moothly as planned. We had an amazing time exploring Malaysia and enjoyed every moment to the fullest. Overall, it was an excellent experience! A big thanks to Manish

Extremely happy and satisfied by the tour planned by Riva Holidays. A special mention to our drivers BhanuPratap Singh and Virendra Singh(2 cars for 2 family) who were extremely polite and helpful. They truly made our trip wonderful by guiding us in every city we travelled. A special thanks to Kapil(Manager) who was available on the phone whenever we reached out to him and to make sure everything was going smoothly. We covered all the tourist attractions and enjoyed the rich heritage and culture of Rajasthan. We had a thoroughly enjoyable trip and returned with a rich experience. Will definitely recommend Riva Holidays to everyone who wants a hassle free vacation experience. Pushkar Jeep safari, sunset at Chittorgarh fort and evening boat ride at lake pichola

n who organised the things well. Thanks to Travel triangle also.

efinitely choose travel epedia for further trips..

g and delayed of pickup in last day was hectic, fortunately coordination was done quickly with in 2 hrs other flight and my important work will be collapsed. We need English speaking person but we couldn't get that person. HOTEL is too good except last day switchover. While traveling seen nice places its good memories Manali and Shimla certain places or heartfelt memories. Coordination was well executed by the Ttavel Ease ....

ruined it. If they say ok by word of mouth please get it added in travel plan.

ocation was not so good, it had too many insects in our bathroom and pool area. It spoilt our holiday vibe. That is a big negative point. But, the staff behaviour of the hotel was very good, they were attentive and very supportive. The staff behaviour won our heart. Also, they provided best and authentic quality food. Drivers were cooperative. Dinner at Jimbaran beach.