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Displaying 6 Testimonials
PC
Parsathi Chatterjee
Kolkata, 5 months ago
We visited Israel in October, 2019 for 13 days, and requested Travel Triangle (TT)/ Holiday Aces (HA) to prepare a customized tour for us. As we are an elderly couple, we needed some rest betwee...n daily tours. Also we always wish to do parts of the the tour by ourselves, to use public transport, visit certain places, such as the downtown and bazaar areas, by ourselves and in general mix with the locals. TT/HA were very cooperative and prepared a tour itinerary exactly to our liking. Also we were unfortunate to miss our flight to Tel Aviv (we did the flight bookings by ourselves), had to take the next available flight and arrived very late at night at our destination. TT/HA immediately made alternate arrangements so that we could arrive safely at our hotel. I am most grateful to them for this arrangement.
The hotels booked were at very convenient locations, clean and comfortable and the tours arranged for us to cover the important tourist hot spots of Israel were excellent. I would strongly recommend TT/HA normal and customized tours to any traveller.
K
Kiran
New delhi, 6 months ago
It was well planned trip.
NR
Narendra Rao
7 months ago
The travel agents didn't do anything except send vouchers through you.
They had no idea about the place I was traveling or any details.
It created a lot of avoidable problems once I was there.
...
Will never go with holiday aces again.
But special thanks to Vikrant for helping with the date change in the ticket and genuinely trying to help.
Mr.Amit refused to answer the phone when I called for crucial details.
Holiday Aces works only like a broker having no knowledge of the ground situation and details.
Sujir Pavithra
Bangalore, 7 months ago
The trip was awesome and everything was almost good.
Some of the points of review were:
Extreme amounts of confusion relating to the visa processing. Documents required, resending and reposti...ng of documents etc.
The travel agent in Israel was nice but a little too insensitive to our needs. And the travel agent in India his counterpart seemed a little inexperienced and incompetent when it came to documentation matters.
They gave us a hell of a time running around to get the documents sorted and did not compensate much for anything. We have had better experiences in other countries with different agents.
I believe agents should be more sensitive to the client when they are frustrated.
The country and the drives.
RK
Rakesh Kadam
Mumbai, a year ago
all bookings and planing was good . The major goof up was with the agent and the end service provider. There was some sort of confusion as a result we had to miss one day of paid travel. I will n...ever go with travel triangle again complete waste of Money.
RR
Ravi Ravula
Hyderabad, 3 years ago
Jordon trip was very good. We were very happy with the Jordon travel agency. Their guide Basel is very good.
We stayed in Panaroma hotel in Petra. The hotel location is very good. But the mainte...nance and the food is solo.
Regarding the Israel trip:
We were provided a Honda Civic station wagon for the first 3-4 days. The car has a good boot spec for luggage.
But hardly and let room for the back seat passengers. It was pretty bad. Later they changed it to a SUV. It was fine.
Hotels were good.
Guide Avi is a nice and friendly guy. He is knowledgable too. He was our driver and guide. We felt that he can't handle both the tasks at the same time. The reason may be he is exited to receive us or never handled both the tasks. His organisation skills are poor. He should plan well.
Met Raz on the final day. He is a nice guy.
Mat a diary farmer as part of the tour. Also met a researcher in banana farm. We were very happy with those two meetings.
Couple of suggestions:
1) Dead Sea tour should have been from Jordon rather than Israel.
2) Masada can be avoided or planned when it's not hot.
3) we didn't visit palastenian territories . We have no idea that tour doesn't cover it.
Should include Bethelaham as part of it. So that we could have visited palastenian territories and also Jesus birth place.
Any how we achieved our goals of visiting both the countries.
Indo Israel TravelsTravel Agent
Dear Mr. Ravinder,
Thank you so much for your feedback. This is so valuable for us to improve upon our services to Indian travelers. Had this SUV requirement been given in advance the inconvenience to you with the Station Wagon won't have been there. But thanks again for your cooperation on those day.
Regarding your feedback on Avi, we'll discuss with him and will definitely improve upon.
Your suggestion for incorporating certain destinations in the itinerary is much appreciated.
Regards,
Alok
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Dynamic House, Maruti Industrial Complex, Sector 18,
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