Thanks for a nice trip. There were many positives and nice / polite helps which enables this marvelous trip. If you want an appreciation mail, We can give a detailed one separately.
In this mail...
we are concentrating on improvement points. There were several errors and faults/gaps that could have been easily avoided.
Overall we would like to rate the trip as 3.8 out of 5 scale regarding your help and service.
The points to be noted.
1 ) In the bus from Haneda airport the driver asked " which Apa hotel you are going ? ... There are many Apa Hotels ?
You should have told us ( Aradhana Family and the driver ) that the Apa Hotel near Nishi Shinjuku Gochome station is where we are going. I am attaching a screenshot from google maps in this discussion. You can help your customers with these kind of screen shot maps.
As we were not sure, the driver found out with lot of trying with Japanese maps.
2 ) In Haneda airport we were busy locating the driver and searching for data card, so that we can establish communication. The condition that Tokyo metro pass can be activated only from Haneda airport was a big error choice from your side. We missed that and lost that pass fully. Metro train pass can be easily bought anywhere. You should have left that option to us, in case the driver did not turn up.
3 ) For Tokyo tour the bases leaves from a building next to Shinjuku police station. The police station is very prominently known by all. While searching " Love Building " or Love sign or Love statue in front of some building we realized that almost everyone does not speak English, nor there is any building named as " Love Building ".
It was 1 chome Building and on the Footpath LOVE is made by structure.
3 ) At Toyoma no one speaks English. The Boys and Girls, Men and Women in Hotel counter also do not speak English. There was big confusion to realize that our rooms were booked the Number to Annex building 1/2 km away in Toyoko Inn Hotel chain and not in the main one near the station. If it was in the building near the station it would have been only 1 km walk with lots of luggage. We had to walk 1/2 km more.
There was no lock in the bathrooms of the rooms to Toyoko Inn Hotel ( annex 2 ). These kind of rooms are dangerous as can cause major misunderstanding is someone enters the bathroom, while someone else is using it.
4 ) At Nagoa The Red Planet Hotel was very nice. But very far from Main Railway station. You should have advised us to go to the Hotel by Taxi from Station. We took train to a small station and then walked more than 2 km with luggage, as we were not sure of the best choices.
5 ) In general try to communicate to people with description of multiple landmarks.
Your decision of sending our passports to Bangalore office after being rejected from Delhi should have been told to us. We were not aware of these decisions taken by you. We came to know about Visa delay very late. As per our understanding of dates, you sat on our passport, without any action for almost 1 week,( at Gurgaon ) and then rushed around. This is the main reason why we rated your service as 3.8 out of 5.
Thanks and Regards
Aradhana and Subhashish