Scope of Service for Travel Triangle/ Trip2Hill – Only providing Taxi for 5 days.
Day-1 - Decent Innova Car, Good driver, pleasant trip to Hotel in Gangtok from Bagdogra.
Day-2 - Not so great Xylo Car, Not so polite driver, but pleasant trip to Nathulam Pass and Thiago Lake. Driver tried to take us
to his known restaurant telling us that there were no shacks nearby when there were many, despite of us repeatedly telling him to stop in between as we were hungry.
Then then reluctantly stopped near a shack for us to eat post we pointed one to him asked him to stop in a more affirmative manner. Not a good experience but still didn’t report it to the agent since it was handled before it got worse.
Day-3 – Again a Not at all great Xylo, with a polite driver who was not willing to on the AC despite of us requesting him repeatedly. At first he said cannot on AC as it’s a hilly region and it puts a load on the engine when traveling up hill, which was ok with us. When we reached the plains, we again requested him to on the AC as it was burning hot, at this he said there was no AC in the car.
This was a bad experience for us as after paying such an amount, don’t expect such bad conditions for travelling. We were all sweaty and sticky by the time we reached Ravangla from Gangtok.
I gave a peace of my mind to the lady Neeta in the agency regarding this, since the agency has been sending substandard cheap broken down vehicles to us when we could have gotten Innova’s which are far better vehicles and with better equipment and less body roll for hilly region.
Day-4 – Worst Experience in Darjeeling, we missed Tiger hill viewing because of bad weather. Then we started our travel at 9:00 AM (I told the driver, beforehand we will come at 9:00 AM and he was ok with this), we went to Batasia Loop, which was Great, then we went to Zoo, Mountaineering Institute and Bengal Museum of Natural History (all located in the same place). It rained when we were there and we took shelter near a shack, we had our lunch there, bought an umbrella there and then proceeded with the visit. For this we were told that we took extra time by the driver and he on his own decided to skip the other places in our itinerary i.e; Tenzing Rock, Tibetian Refugee Center and Japanese Temple and Tibetan Peace Pagoda and proceeded directly to the Tea garden. I told him we wanted to visit the other places. He then in haste showed us the Tenzing rock from the car without stopping we saw Tenzing rock as we drove by. He kept saying everything closes by 4:00 PM we are late because we spent too much time in other places, then post our pushing agreed to take us to Japanese Temple and Peace Pagoda as it was closer to our hotel.
I complained to the agent while with him in the car, they came back as saying no one ever misses any place in our itinerary, how did you miss it. The driver is saying the trip was supposed to start at 8:30 AM, you came at 9:00 AM etc., but I told them he was ok with it. I told him in advance, we will come after breakfast. And they kept saying we can’t do anything now driver is not listening to us.
Later the driver, when we are visiting the Tea garden cribbed about us to his known people in the shack. I went there and explained to them and Driver, the situation and requested the driver to complete the Itinerary for which he agreed to take us to the Japanese Temple at least since it was closer to our Hotel.
I told the agency, when they asked for money, I paid as they wanted and how much they wanted without any questions. When it came to delivery of Service, why so many nuances and conditions? And why was I not told about the 4:00 PM closure time and driver conditions. If I have paid the agency to take care of my travel, why am I dealing with the driver and his tantrums? And it’s not a small amount, Rs, 42000 for 5 days taxi.
Day -5 – I called and I called and texted the agency for the Driver details as I was not sure if it would be the same driver or a different driver, nomrally it has been a different driver each day, they didn't pick my calls or answered my texts. What if I was calling for an emergency or an issue, no call back, no revert, nothing from the agency. Then I called the Driver from the other day and he confirmed. Same Driver, Same vehicle, pleasant trip to Airport
The Agencies view was, my final day in Darjeeling so their service is over.
Bottom line….
If you have time, do it yourself. Talk to the Taxi providers, Do a little research, fix the prices, set expectations and travel with ease. Because if you have to manage the drivers since you are travelling with them, do it yourself rather than paying extra to a third party who is sitting pretty at a far away location and does nothing to help.