Vietnam-Halong Bay Tour Packages

It was a great experience traveling with Travel Triangle and VietAurora. I would like to split my feedback into two sections: **Good** and **Areas for Improvement**. **Good** 1. **Outstanding Travel Arrangements**: The travel vehicles, guides, locations, and Halong Bay cruise were exceptional. Our stay in Danang was equally remarkable. 2. **Cruise Upgrade**: Our agent upgraded our Halong Bay cruise to a balcony view, which made our experience truly special as we spent quality family time on the water. 3. **Punctual Pickups and Drops**: Every pickup and drop was on time, saving us valuable time to enjoy and explore. 4. **Thoughtful Birthday Surprise**: We visited Vietnam to celebrate our child's birthday, and our agent, Hannah, sent a wonderful cake to mark the occasion. It made us feel incredibly special. 5. **Safety and Care**: Hannah ensured our safety and well-being throughout the trip, from the start until we returned to India. 6. **Excellent Coordination**: The coordination and communication from the agent were seamless, making our trip stress-free and enjoyable. **Areas for Improvement** 1. **Early Check-in Request**: We arrived in Hanoi at 10:00 AM, but the standard check-in time was 2:00 PM. Despite requesting early check-in, it was not arranged. This cost us 4–5 hours, which could have been better utilized. 2. **Ba Na Hills Trip**: On our way to Ba Na Hills, we spent an hour shopping for pearls. This was unnecessary, as we had already shopped earlier during the trip. That time could have been better spent exploring Ba Na Hills. 3. **Ocean View Request**: While I did get an ocean-view room in Danang, it was on the 4th floor. I was expecting a higher floor (e.g., 16th) for a better view. 4. **Exit Day Vehicle Issue**: On our last day, I requested an earlier vehicle for shopping before heading to the airport. This was denied by the agent, who suggested booking locally instead. While I managed, this could have been better coordinated to save time. 5. **Limited Trip Planning Support**: The agent often asked us to check with the hotel reception for nearby places to visit. I expected the agent to provide a comprehensive itinerary, detailing must-visit spots, optional activities, and chargeable add-ons to help us make the most of our trip. 6. **Currency Suggestion**: I was advised to bring USD, but in many shopping areas, payments were required in VND. This led to additional currency conversion fees, which could have been avoided with clearer guidance. Overall, it was a wonderful trip, and I appreciate the efforts of Travel Triangle and VietAurora. Addressing the above areas would make the experience even better for future travelers.

Hotels were good but could have been better. Overall very satisfied with the trip and the service of the local travel agent. Tina was exceptionally supportive. Hallong Bay LA Pandora cruise.

It was a wonderful experience with S Vietnam Trip for my visit to 12 days Vietnam trips. First of all Melinda helped me a lot for choosing the correct destinations as per my need. She patiently replied all my queries and helped me to find best things among available options. After reaching Vietnam, I didn't have to ask them for any things because before I arrived at any location, their representatives called me in advance for pick up at airport, hotel, city tour, destinations, and places to visit. It was a smooth trip because of you all guys. Thanks to Melinda, Tina and Tracy for all your help and support. Thanks a lot

We all enjoyed the trip very much. It was a wonderful experience with the team SVietnam tour agency. They assisted us the whole time. Thank you for your support and thank you Sophie for your coordination regarding this trip. I shall recommend to my friends and colleagues for their next trip. Thank you.

Emily from SVietnam tours was very helpful and arranged everything for us. We didn't have to worry about anything during the trip. All itineraries were followed on time and we enjoyed our trip very much.

Wonderful experience, great guides and support provided. Only fond memories created, would definitely come back for more international trips. Halong Bay, Hanoi streets.

Well organised by the travel agent. Nice hotels, clean and good vehicles , good coverage etc. We had a tough time with Vietjet.. always late

1.Travel agent should explain/include every detail of the sightseeing. For example - one of my sightseeing includes swimming, but my travel agent did not told us about the swimming. So, we did not come prepared for the swimming. 2. Travel agent should have told that some of these sightseeing are not worth it. Or it is only popular tourist attraction and the scenic view is average only. For example they have to tailored the itenary as per the taste of customer. Or should have send real photos/videos of the places. 3. Some of the travel agents did not reach out to us after giving their first offer/quotation. Atleast they have to message or call once a day to know the customer expectations. I know there were times when there is too much rush, but these small steps gave customer a satisfaction. And they did not feel leftout. Smooth travel experience with nice and tasty food. Hotels and hostel choices are also good.

It was very well organised and coordinated. Travel Assistant Joanna was helpful and friendly.

Well organised trip from Asian travels On time and super support from drivers and guide Co ordinator joanna response is amazing