Middle East Family Packages

It was a great experience. Everything were well coordinated, except one place which was in the itenary was not covered. We had very good stay at Dirang, whether was very pleasant.

Good trip arrangements by Indemen travels. Overall would recommend booking a package with them. We booked a 5 day 6 night meghalaya package. Places we visited were great and driver was helpful and ensured that he always stopped in vegetarian restaurant for lunch. Sanjeev was the coordinator from Indemen. Would suggest a better, quicker response. Felt we were chasing them after payment while before payment they were chasing us. At shillong, hotel provided for day 2 was not worth it. Sanjeev got it changed for day 5.

We customized a tour in Assam-Meghalaya through Unexplored Trip for 7D6N. We had an enjoyable time in the wild, in the nature, in the rain that Cherrapunjee is so famous for and soaking in the rich culture of Assam. About Unexplored Trip: What was done well: 1. Closing on the quote - all travel agents do this well! 2. Customizing the trip to include Double Decker, which was a top priority for us 3. Gave us very thoughtful gifts on day 1. We appreciated this more than anything else because we got to enjoy the local culture by donning a part of their local clothing What could have been better: 1. Customer Service - Closing on a customer (booking the trip) is not the end of the relationship. The agency didn't make an effort to communicate progress (hotel booking, safari booking at Kaziranga etc) and even Travel Triangle was unreachable. I had to keep following up on multiple little things and when I couldn't reach any of them for a couple of days, I almost panicked that I was conned. There was no proactive reach-out to provide critical information needed for the travel. Second, there was no check point with us once the trip started. This is not a good thing. If you want the customer to be satisfied, have a couple of check points to see how they are settling down and if anything needs to be adjusted. 2. Be upfront about how much extra all the entry fees is going to come to - No guidance on what's really worth seeing and what's not and which places have entry fee (which is all of them!). Most of the falls were a waste of money because you see them from far away, especially the Seven Sisters. As tourists, we rely on locals to give us this information so we can utilize our money effectively. 3. Some of the 3 star hotels weren't maintained well. This is not a reflection on the travel agency but I think they should consider this when booking other customers 4. Last but not least, use discretion when a customer complains about the driver - It went fine the initial few days and then we had a conflict with the driver which I expressed to the travel agent I was talking to. I had expected some discretion but because the travel agent complained immediately to the vendor and the vendor called and yelled at the driver, we had to deal with crap for the next 2 days. So, if you are going to complain to the vendor immediately, make sure you change the driver instead of letting the customer deal with it. Also, why was this driver assigned to us if other customers had already complained about him?!

The driver and Cab was very good. The cab was clean abd the dtiver was very supportive

It was a good experience to travel north-east region during summer season...the service provided by travel agent was good. The best memories for me is to trvel nathula and Gangtok..and if i get another chance, i will visit once again gangtok

Pros : Good arrangement and schedule plan. All permits everything taken care by the Tourepedia. Thanks to Bharat. Good cab and drivers on 3rd day to 5th day, 7th to 9th day. Cons: In Lachung, the hotel is not met my expectations, agent should understand the customer requirement and book. There are other serval hotels which are good than Rufina Deezong(I stayed) , NO hot water in that 9degree weather which is not acceptable. They arranged bucket of hot water from other rooms. I asked cabs in good condition, the cab came on 6th day is horrible. 1 st day - driver was driving very fast in hills. 2nd day - driver dropped didn’t stop for any lunch he dropped in the middle of the road as he has some personal work.

Other than hotel selection at Bomdila rest were good. In initial quotation few points were not clear. Cab & it's driver were SUPERB.

Excellent trip arrangement. Cab driver was excellent and safe driving. Homestay was excellent in Shillong . Others could have been better but not to complain. Overall a pleasant travel experience All the best to caves and waterfalls especially Phe Phe, Arwah Cave

The cab service availed by us was excellent.The driver was always before time,and the car was maintained well.

Travel triangle helped my planning my trip to Meghalaya recently. Lots of itineraries were shared for me to compare and choose what works best for us. I choose the Musafir Holiday's package and it worked best for us. The driver and the agent behavior was very good and helpful. We had an excelled 6 days trip and we really enjoyed the stays as well.