I booked a Uttarakhand trip through TravelTriangle, and the trip was handled by their partner Adventure Mania. The entire experience was extremely disappointing, unsafe, and mentally harassing fo...
r my family, including a 4-year-old child, parents above 60 years, and a diabetic in-law.
1. Poor and Misrepresented Hotel Quality:
The hotels provided were of very poor quality and did not match what was promised at the time of booking. This company agent doesn’t change the stays at Trihari, Haridwar upfront even after multiple requests made prior to the trip, saying that this is the best hotel in town. But this hotel has stained bedsheets, peeling walls, broken intercoms. Rooms were substandard and uncomfortable overall, and when I raised complaints on WhatsApp, the agent doesn't responded completely ignored the issues instead of trying to resolve them. The company also maximises stays at Rudraksh hotel, Mussoorie as this property belongs to the company (or Mr. Sonu Kumar, agent). We had asked them to reduce unnecessary 3 days stays to 2 days (on the 1st day of stay) at the hotel and instead on the way to Auli provide an alternative stay or I would make my own arrangements with my money to avoid ~10+ hrs of travel time to Auli, as all sightseeing is already completed. This hotel has no glasses on windows causing the room to be very cold.
2. Forced to Arrange Our Own Stay:
a) Because of the terrible hotel conditions and the agent’s refusal to change the property, I had to make my own hotel arrangements at additional personal cost. Initially, travel agent Ms. Zara Ansari agreed to remove the charge of Rs. 5,000/- of Rudraksh hotel as we hadn’t planned to stay there since day 1. But later Mr. Sonu Kumar forced us to pay that amount as well.
b) Initially agreed with Ms. Zara Ansari said that the TravelTriangle platform fees of Rs. 600 would be borne by them. However, they have forcefully extracted this money as well in subsequent hotel checkouts. They just give false commitments to sell the trip and later they will make you stranded or stuck in hotel for forcefully payments by harassing.
3. Harassment and Extortion on the Road:
The worst part of the trip was how the remaining payment was taken from me. On the instructions of the agent, the driver stopped the vehicle in the middle of the road in chilling temperatures between remote location of Rudraprayag towards Auli, and demanded all remaining payment to agent (out of 98000, the 67000 has been already paid). Also driver asked us to pay Rs. 12,000 on the spot without which he refused to start the vehicle. We were stranded there for almost an hour in cold, wet weather conditions. Mr. Sonu Kumar didn’t listen to my voice, used abusive language, and adamantly asked me to pay the full remaining amount otherwise my family would be left at that place and the cab would be called back. Looking at this harassment and no help available in such remote conditions for me and my family (with a 4-year-old child, parents above 60 years, incluuding a diabetic), I had to pay Rs. 12,000 cash (which I had brought for travel expenses) to the driver to move the car. After recharging my discharged mobile at a nearby tea center, I paid the remaining amount to Mr. Sonu. I ended up paying the full amount unwillingly, only to protect my family from further harassment and health risks.
4. Last Day Downgrade and Misleading Vouchers at Roar Resort:
On the final day, to sell the tour they are using incorrect misleading vouchers and booking hotels with basic rooms instead of what was promised. As per the voucher shared after booking, our stay at Roar Resort was supposed to be in cottages, but we were downgraded to a basic room without notice. When we called the booking agent Ms. Zara Ansari, she claimed it was "wrongly booked" and insisted we stay there anyway. Even after escalating to her manager Mr. Sonu Kumar, he refused to agree, stopped picking up calls, and denied any fault in their planning. The team shared conflicting copies of vouchers—one on travel triangle website and different ones to us—clearly deliberate incorrect practice to sell the trips.
5. No Action Despite Repeated Communication:
Even after multiple to-and-fro communications with the agents and TravelTriangle company, we have received no proper response, apology or action to resolve these issues, refund extra costs, or address the harassment.
To fellow travellers – don’t get fooled by more number of trips sold (it makes them arrogant), fake certificates shared by this agent, and sweet misleading talks by their agents to make unnecessary hurry in booking the trip. There have been multiple similar complaints openly accessible against Adventurue Mania on multiple online websites like TripAdvisor, Voxya, Trustpilot, Sitejabber, and ConsumerComplaints.in. It looks like this is there usual way of doing business. I hope TravelTriangle takes strong actions against Adventure Mania for the frustrations, harassment, and economic loss I & my family has to suffer. I can share needed supporting documents and recordings. If this doesn’t take any action, I need to go ahead with legal actions.
Sources -
[1] Booked a dissappointing trip with Adventure mania via Travel Traingle. https://www.tripadvisor.in/ShowUserReviews-g297665-d19449791-r992877391-Travel_Triangle-Rajasthan.html
[2] Travel Triangle - Mental Harassment against 2 female ... https://voxya.com/consumer-complaints/mental-harassment-against-2-female-travelers/59567
[3] Read 84 Customer Reviews of Travel Triangle https://www.sitejabber.com/reviews/traveltriangle.com
[4] Read Customer Service Reviews of traveltriangle.com - Trustpilot https://www.trustpilot.com/review/traveltriangle.com
[5] Trave Triangle - Quote changed not returning booking amount - Voxya https://voxya.com/consumer-complaints/quote-changed-not-returning-booking-amount/175227
[6] File a Consumer Complaint Against Traveltriangle - Voxya https://voxya.com/company/traveltriangle-complaints/6482
[7] Read Customer Service Reviews of traveltriangle.com | 3 of 3 https://uk.trustpilot.com/review/traveltriangle.com?page=3
[8] Travel Triangle (2025) - All You Need to Know BEFORE You Go ... https://www.tripadvisor.com/Attraction_Review-g297665-d19449791-Reviews-Travel_Triangle-Rajasthan.html
[9] Worst Experience with AdventureMania. No one should ... https://www.tripadvisor.in/ShowUserReviews-g580106-d25166061-r1009228777-Adventuremania-Rishikesh_Dehradun_District_Uttarakhand.html
[10] Travel Triangle - Refund not processed - Voxya https://voxya.com/consumer-complaints/refund-not-processed/141808
[11] 34 Reviews for Holiday Travel Triangle in Surya Vihar ... https://www.justdial.com/Delhi/Holiday-Travel-Triangle/011PXX11-XX11-160127151344-U1A7_BZDET/reviews
[12] FRAUD ALERT*** Can someone please help with taking ... https://www.facebook.com/groups/TravelAgentsAndAgency/posts/3918419545109105/
[13] Beware of Non-Refundable Bookings with TravelTriangle ... https://www.tripadvisor.in/ShowUserReviews-g297665-d19449791-r959656729-Travel_Triangle-Rajasthan.html
[14] Travel Triangle - Fraud Company - Voxya https://voxya.com/consumer-complaints/fraud-company/63768
[15] Travellers Feedback On Uttarakhand Holiday Packages https://traveltriangle.com/testimonials/102875-trip%20to%20uttarakhand-reviews
[16] Tourist Accuses TravelTriangle Partner of Fraud and ... https://shivamtimes.myshopify.com/blogs/lifestyle-trends/traveltriangle-kerala-trip-fraud-harassment-allegation
[17] Travel Traingle and Hub Holiday not refunding the complete amount ... https://voxya.com/consumer-complaints/travel-traingle-and-hub-holiday-not-refunding-the-complete-amount-of-package-cancelled-due-to-covid-/82473
[18] Customer Ratings and Reviews of Adventuremania.com https://www.tripclap.com/partner/adventuremaniacom/reviews
[19] Read Customer Service Reviews of traveltriangle.com | 2 of 3 https://www.trustpilot.com/review/traveltriangle.com?page=2
[20] Adventuremania.com - Profile, Reviews & Ratings - Holidify https://www.holidify.com/travel-agent-details/adventuremania-com-32654/