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hing that disappointed us was the customer handling and conflict that happened which showed clear lack of customer focus and satisfaction. We were promised two physical sims, we clearly told our phones don't have esim facility. , We got only 1 sim and it didn't work until we raised a complaint with Matrix. I had to purchase another SIM. Please don't promise anything that you cannot fulfill, this is my feedback to you. There is one specific person named Tarun who esp. was very rude and argumentative. He lacks the ability to listen to customers and solution, which is key to success in this service industry. On the other hand , Ayush was very professional and handled the conflict well

ies from our time in India, not to mention several souvenirs! I appreciate your help with our travel arrangements; everything proceeded exceptionally well. The hotels were excellent, providing a charming combination of modern amenities and heritage. The guides were always eager to impart their knowledge about the attractions we explored and were willing to adapt to our needs.

Kudos to him ! There were, however, a few small coordination gaps across different days (infant count on the 4-Island tour, and the airport drop timing mix-up in Phuket). With slightly tighter internal communication and better clarity passed on to the drivers, the experience would easily have been a perfect 10/10.

mless experience... At the start of the trip, we got International SIM for maintaining basic connectivity and easy low/no mark-up Forex card for local usage - both items helped when on the trip. During the trip, the team was very prompt & responsive for any queries that we had. All the transfers were comfortable and well planned. They ensured transport details for next day was shared in advance on regular basis. The hotel accommodation was as per our requirements. The rooms were great & very clean and as requested..Worth the money spent.. Special mention for Baan Lamai Hotel & Resort from where the Patong beach is easily accessible across the road... It was ensured that we get proper vegetarian food at all hotels as well as on the Boat trips.. All the local operators for island hopping were very polite and informative... They even suggested how to maximize the time we had at every location.. For the day at leisure we had support from their team to arrange for rental cab on payment basis which is much better than local Grab taxi service Our vacation was a huge success !! Would highly recommend Navigatio ASIA for planning an unforgettable vacation...