Timings for Royal Palace of Kandy

ble and relaxing trip.

airport. The hotels were also very good at all locations . However, the other experiences , could have been better. I am sharing few things which we didn't like about them. 1. The driver assigned to take us around was not even aware of the itinerary which was finalized with Crimson. Due to his lack of awareness, we missed our Colombo casino visit which was part of the package. I had to give him a copy of the itinerary separately to bring into his knowledge, what we were supposed to do. Till then he was simply blank. There seemed to be a huge communication gap within the team of Crimson. 2. A 7 GB SIM card was supposed to be provided to us as complimentary with the tour package. I had discussed the same with Nurshida before travel, however, after a lot of persuasions and follow ups, they gave me a used SIM with only 1.7GB data. The response from the backend team was very cold. Things could have been better. For every other thing they had an excuse that it is a New years’ time and shops are all closed ( in reality not all shops were closed and I had detail discussion prior to our travel). 3. Driver was not having any knowledge about the places. For every other thing which was promised to us, we had to keep following up with the driver or the tour manager. 4. The vehicle assigned to us was also not in good condition. Video system was not functional. Things did not look welcoming as initially we had hoped for. I hope Crimson voyages will take note of these feedbacks for their future clients. Thank you. Beach resort stay at Palms Bentota and stay at Araliya green city hotel.

nges and upgrades. However, there's room for improvement. It would be great if they could tailor recommendations based on individual preferences and suggest some offbeat locations. One area for growth is taking constructive feedback positively. After sharing some feedback, I felt it wasn't well-received, which limited further communication. Overall, I'd rate this experience 3.5 stars. With a few tweaks, this agency could truly shine!

like to mention specifically , our driver Mr Anil was very friendly and helpful. He was very polite too and drove very smooth! His suggestions were very apt and helped in planning places better. He was kind to our kid and a good gentleman as well. Thanks steeple tours for organizing our trip well and helping us in getting queries resolved faster. Thanks Varsha Stay at the palms was very good. Very beautiful resort huge and good food for Indians as well. Kids can enjoy beach and pool time.

urpose of going to nearby restaurant with convenience. This was clarified over call as well..but this 1as questioned when we wanted to visit a restaurant for lunch. Paid extra for this. May be travel agent should specify how many kms we are allowed to move in a particular day or trip if we are taking cab for complete trip...else there is no use . Also the Sim cards which were given in the package stopped working one day before our trip ended...whi h caused lot of hassle when we were outside the hotel. Overall the trip experience was good , but could have been better if above points were taken care of