How to Reach Royal Palace of Kandy in Kandy

y and the peaceful atmosphere added to our enjoyment. Highlights: The itinerary was well-curated, and most accommodations/transfers were seamless. Your team’s hospitality and attention to detail in key locations were exceptional. Constructive Feedback for Improvement: Hotel Concerns (3rd Stay): The remote location and lack of basic amenities at the third hotel made our family uncomfortable, especially as we were the only guests. A refund for this stay would be greatly appreciated. Transparency in Costs: Entry fees at temples/private attractions were unexpected. Clarifying these in advance or including them in the package would help future travelers. Similarly, sharing day-wise programs with detailed cost breakdowns (e.g., train tickets) would improve planning. Itinerary Communication: Providing a more detailed schedule (e.g., attraction entry times, fee lists) would enhance the experience. Request: Given the issues with the third hotel and unused train tickets, we kindly ask for a refund or credit for these. This would reflect your commitment to customer satisfaction. Also as agreed by your team return off $80 towards train arrangement which was cancelled due to local strike. Please note we lost $200 during the trip which was unexpected. Thank you again for the beautiful moments and your responsiveness throughout. We’d love to recommend your services with these refinements in place. Special thanks to Madhu who supported us through the tour Thanks to Aruna for safe driving Best regards, Padmanabhan

care.

mith. As a group of three girls, we felt completely safe and comfortable throughout the 7-day journey. He wasn’t just a driver—he became a friend and guide, always ready to solve any problem and suggest the best places to visit (or skip). His kindness and friendly nature truly made our trip special. We left Sri Lanka with beautiful memories and heavy hearts—the hardest goodbye was definitely to Mr. Sumith. This trip was an unforgettable experience, and we’re so grateful for the amazing hospitality.

t upto the mark.. only pool and breakfast was good . Overall a very good trip made memorable by Suna and Akila. Best place was secret beach in Mirissa

ble and relaxing trip.

airport. The hotels were also very good at all locations . However, the other experiences , could have been better. I am sharing few things which we didn't like about them. 1. The driver assigned to take us around was not even aware of the itinerary which was finalized with Crimson. Due to his lack of awareness, we missed our Colombo casino visit which was part of the package. I had to give him a copy of the itinerary separately to bring into his knowledge, what we were supposed to do. Till then he was simply blank. There seemed to be a huge communication gap within the team of Crimson. 2. A 7 GB SIM card was supposed to be provided to us as complimentary with the tour package. I had discussed the same with Nurshida before travel, however, after a lot of persuasions and follow ups, they gave me a used SIM with only 1.7GB data. The response from the backend team was very cold. Things could have been better. For every other thing they had an excuse that it is a New years’ time and shops are all closed ( in reality not all shops were closed and I had detail discussion prior to our travel). 3. Driver was not having any knowledge about the places. For every other thing which was promised to us, we had to keep following up with the driver or the tour manager. 4. The vehicle assigned to us was also not in good condition. Video system was not functional. Things did not look welcoming as initially we had hoped for. I hope Crimson voyages will take note of these feedbacks for their future clients. Thank you. Beach resort stay at Palms Bentota and stay at Araliya green city hotel.

nges and upgrades. However, there's room for improvement. It would be great if they could tailor recommendations based on individual preferences and suggest some offbeat locations. One area for growth is taking constructive feedback positively. After sharing some feedback, I felt it wasn't well-received, which limited further communication. Overall, I'd rate this experience 3.5 stars. With a few tweaks, this agency could truly shine!