Mumbai Family Packages

Overall, the trip was smooth and good. Thanks to the travel planners we didn't have to wait anywhere, everything was well set. Just that the commitment on hotels wasn't met by the travel planner specially for Bangkok. It was a good hotel which was suggested during the initial pitch but they changed it to a very mediocre hotel after purchasing the package for Bangkok. Plus a confusion of BKK and DMK airport which could have made my return to Mumbai difficult, which was luckily averted as I paid attention.

It was an amazing experience for all of us. Excellent trip managed by Yattri (Mr.Kasif) and team. Seamless coordination between hotels and transportation arrangements at all destinations. Very professional approach. My special regards for the drivers Salman and Rashid bhai for taking so much care of us. They added extra efforts to fulfill everything we wanted to experince during our 7 days trip. We thoroughly enjoyed every moment of our Varanasi-Ayodhya trip. We will cherish the beautiful memories for a long time and would always look forward to visit again. Thankyou and best wishes! Suparna (Mumbai)

I have recently connected and booked a European holiday package with a travel agent that Travel Triangle publicize very highly, Hashtag Journey owned or run by some woman by the name of Priyanka. I have previously booked a trip, about 2 years back through Travel Triangle to Singapore and everything was perfect, however our most recent trip to Europe was the exact opposite extreme. It was not a holiday; however, it was a trip that put my family and I at significant risk and the agent has not shown one humane sign of wanting to hold responsible for her actions that caused us such despair. Have you ever been to a baker where the baker tells you he is the best baker and can make a really fancy cake, but when the time comes, he bakes you a cake and then tells you here is the icing and decorations, go finish presenting the cake the way you want. This is exactly how Priyanka did for my family and me for our trip to Europe. She put a big dashing iterinary, slapped a big fat price of about 5Lacs for it and then we ended up doing everything on our own and most of all everything offered was far below a standard of 1 star. She made big promises in her offering and the “majority" of it were false hopes given to us as travelers. I was travelling with my 2 minor kids, my wife and son. We were hoping to have a good vacation however it was a disaster. I had far lower offers as quotes, however I went with the highest in the hopes that Priyanka would not compromise on quality or standard. Instead, the hotel options and visitation options were very poorly planned. Worst of all her response time on all our queries never happened on time. We have to send constant follow ups before we receive any acknowledgement or feedback from her side. Once she got the money, she abused all her power to cheat us by providing us substandard services and most of all put my family at harm. There was never any solution she provided to our problems. We encounter problems and when we reach out for her help, she finds excuses to get out of the problem. She never advised us in advance of things to be aware of and what to do in the event of any unexpected issues, nothing from her side. She was more like a bus conductor who gave the tickets and told the passenger ride. Whether you sit, stand or miss a stop is none of her concerns. All of this is evident in our correspondence with her through WhatsApp and Travel Triangle Chat. Not once she picks up the phone and try to solve our issues. Scope A: Let’s start with the hotels in the 3 locations, My WhatsApp messages to her were to arrange, 3 - 4 star hotel and I was put up in some cringy God forsaken place. I paid to get a 3 - 4 star hotel and I got a dump worse than a lodge in Dharavi Mumbai. 1- Hotel in Paris - She put us in a hotel that was unclean, unsuitable for kids, middle of a gang of drug peddlers and prostitutes roaming around after 8 PM and most of all no ventilation. We slept for 3 days in a 36 degree temperature in 2 separate rooms significantly far from each other. Priyanka did not even have the courtesy to ensure our rooms were adjacent to each other. When we told her that the place is bad and it’s hot, she asked us to sort it directly with the hotel. We asked the hotel, and they asked us to open the window and they could not provide a fan or sort the AC. This hotel was significantly far from any place where we could get food. We put up with it for 3 nights and the price we paid for it was unreasonable and unacceptable. 2- Hotel in Lucerne - She again put us in 2 separate rooms significantly far from each other. 3- Hotel in Zurich - She put us in a hotel far from any decent place to eat and near to the airport so she can save on airport transfer cost and gain from it. We had aircrafts flying over us 4 - 5 hours every morning shaking the whole building and keeping us awake. Worst of all the hotel had spiders and my younger daughter got bitten by one. This hotel was significantly far from any place where we could get food. Scope B: Next let's take a look at the eventful moments Priyanka set us up for my family and me to attend: 1- Big Bus Tour through Paris - Went fine, however I was told by Priyanka that the Big Bus would issue me the Eiffel Tower tickets. However when I went there Big Bus team told me that they don’t issue tickets for the Eiffel Tower and what is presented in the attached Big Bus Ticket looks like a fraud. I immediately called Priyanka and after 2 attempts I got her and then she told me to get on the tour and she would arrange the ticket. So we went on the Tour 2- Eiffel Tower Entry - As per Priyanka and the entry passes she provided my family and I were supposed to go up the Eiffel tower at 8:30 PM as what is stated in the ticket, however Priyanka came with another time and we were on the Big Bus tour in a different location and were not able to make it to the Tower on time, at which point they refused entry. 3- Disney Land - Went fine, however she had the option to recommend something better 4- Mt. Titlis - Went fine Scope C: Now let's talk about the transfers 1- Paris Airport to Hotel - Went Fine 2- Inner Paris transfers - "Bake your own cake" We did everything on our own. No guidance whatsoever that this would not be covered till I brought up the topic with her a few days before we were to travel. 3- Paris Hotel to Train station - "Bake your own cake" We did everything on our own hauling heavy luggage. 4- Swiss Pass - Went fine 5- Hotel to Airport - Went fine Scope D: Now let's look at all the false promises / unfactual stories put on our iterniary 1- Big Bus Tour - Was told that we could visit so many spots in France over the stops Big Bus makes. Ideally it cannot happen in a day. After personally going through it, I can tell you that it’s not possible to do it over an 8 hour tour on the places she claimed we could see 2- Visit to Interlaken and Grindelwald. There was no way we could make it based on the timing of our transfers and changes from one city to another. Trip to Interlaken is 2 hours and to Grindelwald is 3.5 hours one way. That is half a day gone. The last train from these places back to either Lucerne / Zurich is 4 PM. We had no way we could go with her suggestion, and she claims she is an expert however recommended some free trips which would not cost her anything. 3- Visits in Zurich on the last day. More than half the places she recommended required us to have a ticket to enter and we were able to just walk past the places she mentioned. 80% of her iterinary was not something you want to offer as a vacation solution, when Priyanka claims she is a solution provider. Priyanka continues to throw her weight by not being accountable for what she did. I need to be refunded for the poor service provided, I did things through your channels to have little to no administrative hassle, however I ended up doing all of your agents’ work at my time and my cost. This was not a vacation I paid for and I am entitled to be compensated for the hardship Travel Triangle and their phony agents advertised. Its one thing if I had not paid the asked amount on time or did not do my part, but to sell me a low-grade solution for a vacation is unacceptable. Travel Triangle does not vet any of its agents and if the customer suffers, they care less. I am passing this message because any of you out there are keen on travel, try to reach out to agents you know very well because both Travel Triangle and Hashtag Journey are a scam and I intend to take this matter to the consumer courts to get justice. If you are ever a victim of similar incidents, take pictures, keep records and file a complaint with the consume courts else you will be scammed just like me.

The tour was fantastic. All arrangements from flying from Mumbai to flying back to Mumbai were picture-perfect. Tour manager KHYATI GARG was fantastic, he made us so much more comfortable throughout the tour. Local tour manager PUM was also awesome

My Mumbai to Bali experience was awesome. I had planned this outing with my family (Better Half and Two kids) I had planned my Tour from ‘Tour Hunters’ who were supremely helpful in all cases. Right from designing my itinerary, modifying it as per my needs, sharing all checklists and at the end ensuring no trouble during outing days I also got good assistance from the TravelTriangle Agent – Muskan Goal who were helpful right from booking my Flight Tickets and planning the tour. The Hotel (M Suite Seminyak) that Agent had suggested for me was awesome. Breakfast was awesome and the management at Hotel was awesome. My Bali Agent ‘Shanti Phala Group’ ensured that the entire tour was being done as per the Itinerary planned. The driver (Wayan Jati) that they had appointed for my assistance was cool and kind in all forms. He ensured engaged communication and was always ready for all types of assistance. Considering I was travelling along with kids, I was given all types of assistance on Indian Restaurants by all above people. I am really thankful to all contributors who made my tour memorable. I wish to give this group another opportunity for my next tour.

It was a great experience to spend the vacation time with my family. Thanks much for the organizers to have a great itinerary and professional driver who took care of our needs. However, it would have been great if the organizers could have made some pro-active suggestions in few plans. For example: I had to tell them to include the ferry experience to Alibag from Mumbai as the initial plan they had made did not involve the ferry - but the on-road trip to Alibag. These small things matter.

This is my 6th trip with travel triangle and by far the worst trip ever. The cab and the driver were too old to ride. The hotels were good in shirdi and aurangabad, but the worst hotel I have ever experienced in lonavala and mumbai. The cab was very annoyingly calling the driver repeatedly 5 to 7 times a day asking him to take shortcuts in the lonely roads at the night time, which is not at all safe for a family ride. I would request you, don't ever give such bad experience in a family trip.

Firstly, I would like to thank Mr. Sumit for organizing this wonderful trip to Nepal. We both Husband and wife travelled to Nepal from 18th Feb to 25th Feb 2024 and Mr. Sumit, With his meticulous planning, made this trip a truly memorable experience for us. When I discussed with him, he was quick in understanding our travel requirements and swiftly arranged for them, customized my itinerary based on my preference, which covered all the major locations, sightseeing places and activities at Nagarkot, Chitwan, Pokhara and Kathamandu and made the best use of our time. He was quick in arranging our last minute Mountain chopper ride. The hotels were excellent and family friendly. Hotel selection was awesome. The driver Mr. Rabi Thapa was with us throughout our journey, to make sure that we have a safe and enjoyable trip. He is a true professional, very courteous, punctual and respectful. He has a thorough knowledge of the surrounding places and acted as our local guide too. Our overall trip was fulfilling and enriching... Thank you Mr. Sumit and Mr. Rabi for this experience. I would highly rate Snowyoda and would recommend them to any travelers looking forward to Nepal tours. They seem very Professional and experienced in making a stress free tour to their clients. Regards, Sunil Gawane, MUMBAI-INDIA

I have booked a trip to Alibaugh from Mumbai, the Travel agent Mr. Gaurav Sharma talked very politely and promised to give me a GST invoice bill but when the trip finished he gave me an excuse that Sir I will give you invoice tomorrow and day after tomorrow. Now it is one week over he is not even picking up my calls, and their customer service is also not giving a response. I recommend everyone not to make your booking with them, very bad service. They just looted me.

With his little understanding of flights (Batik Airways), Mr. Anshuman of AGA Holidays chose not to reserve any seats and when asked few days prior our flight about seats, kept on saying, "you will get seats directly at airport" when finally at airport after having a word with ticket counter guy, i told Anshuman,he gave a wrong info, then he informed me that doing so would incur a fee. Was it not his duty to at least notify the client since we had already paid so much & been asking him? Secondly, we couldn't access web check-in ( as it was just the tickets sent to us, web check-in only AGA could do) and this guy didn't realise that we could have booked seats and meals too. It's a long journey from Mumbai to KL then a hault and then KL to Bali. (and vice versa). Anshuman persisted in stating that meals are served on flights. As a travel agent, I have no idea how with wrong info he is running a business. We could have easily booked seats and meals, with his wrong information and sharing half info we had an unpleasant flight experience Third, I inquired about the hotel and whether there was access to other neighbouring hotels so that we could explore the area on foot and possibly visit other locations, again this guy assured. This specific resort was located in a remote area of Bali, far from any hotels or any nearby places. Again a wrong information by AGA holidays, Mr Anshuman The hotel, was not more than a three-star hotel, had poor meals, the accommodations were decent overall. They couldn't make a full boil egg for 20min and finally we left as it was getting late. Not the least, we found a bug in my son's breakfast plate which they apologized and then gave us a complimentary meal ( which wasn't worth, as food was horrible) Zoo, Bali swing