Walking Street Travel Guide

ad to wait 5 hours in cold to get the room then later driver denied to go to kasol and Dalhousie due to bad weather condition so I requested travel agent to cancel the hotels from Dalhousie and book it in Dharmshala which they did but when I reached hotel, they booked the lower standard room when I escalated it, next day room got changed. While checkin out the hotel, hotel demanded 2500 rupees which travel agents never informed me until I called them during checkout. The travel agent (Vaishali) threatened me to pay the money. I asked the reason then she said she already paid money to other hotel in Dalhousie but actually the manager from Dalhousie hotel called me to cancel the room so that he can offer the room to other tourists with higher price. I only traveled Manali and Dharmshala nd had to pay extra 2500. I am going to file a case in consumer forum. I don't want this to happen with other passengers. They make the people fool and when your trip is about to over, they will threaten you to pay extra money. It is advisable not to use this travel agency. If travel triangle is also not able to help, I will never use this app and advise others/family members to not to use this which they do very frequently.

d support team made our experience in Thailand wonderful, and we are deeply grateful to each one of them. Warm regards, Sukanto and Rashmita

hing that disappointed us was the customer handling and conflict that happened which showed clear lack of customer focus and satisfaction. We were promised two physical sims, we clearly told our phones don't have esim facility. , We got only 1 sim and it didn't work until we raised a complaint with Matrix. I had to purchase another SIM. Please don't promise anything that you cannot fulfill, this is my feedback to you. There is one specific person named Tarun who esp. was very rude and argumentative. He lacks the ability to listen to customers and solution, which is key to success in this service industry. On the other hand , Ayush was very professional and handled the conflict well

ies from our time in India, not to mention several souvenirs! I appreciate your help with our travel arrangements; everything proceeded exceptionally well. The hotels were excellent, providing a charming combination of modern amenities and heritage. The guides were always eager to impart their knowledge about the attractions we explored and were willing to adapt to our needs.