Entry Fee for Phang Nga Bay

d support team made our experience in Thailand wonderful, and we are deeply grateful to each one of them. Warm regards, Sukanto and Rashmita

hing that disappointed us was the customer handling and conflict that happened which showed clear lack of customer focus and satisfaction. We were promised two physical sims, we clearly told our phones don't have esim facility. , We got only 1 sim and it didn't work until we raised a complaint with Matrix. I had to purchase another SIM. Please don't promise anything that you cannot fulfill, this is my feedback to you. There is one specific person named Tarun who esp. was very rude and argumentative. He lacks the ability to listen to customers and solution, which is key to success in this service industry. On the other hand , Ayush was very professional and handled the conflict well

ies from our time in India, not to mention several souvenirs! I appreciate your help with our travel arrangements; everything proceeded exceptionally well. The hotels were excellent, providing a charming combination of modern amenities and heritage. The guides were always eager to impart their knowledge about the attractions we explored and were willing to adapt to our needs.

Kudos to him ! There were, however, a few small coordination gaps across different days (infant count on the 4-Island tour, and the airport drop timing mix-up in Phuket). With slightly tighter internal communication and better clarity passed on to the drivers, the experience would easily have been a perfect 10/10.