Penang Tourism

s frustrating and always given me sense of uncertainty during the tour. This lead us to keep in regular touch with Point of Contact, (Mr.Vineet) who tried his best to provide us the solution but was not upto our expectation. Once upon a time, he told that he isnt aware what Mr. Himanshu (sales guy) has advised for the timings when we enquired about our itinerary. This showed lack of coordination between different teams. The hotel which was given in KL was good but the one given at Langkawi was no where near the 3 star rating as advised in Itinerary. On enquiry with the hotel staff, we came to know that it was their lowest room category. Upon checking online, we found out that the room rent for the day was around 123 MYR ie around Rs.2500 per day. On enquiring about upgradation of the room, we were informed by Hotel staff that they only have available room at that time for which per day rent was 400 MYR and 900 MYR which is approx Rs.8K and Rs.18K, respectively. The room was smelly, AC was not functioning properly and we had to PAY (8MYR iei Rs.160) for the toothbrush and toothpaste which are generally given complimentary in the hotel. We enquired about it on the OnTrip APP where we were bluntly told that they cannot do anything about it and we only need to speal to hotel authorities on our own. THE TRAVEL AGENCY LACKED RESPONSIBILITY here to help their aggrieved Customer in a foreign Country where they are supposed to have their agents to help or coordinate. Secondly, Day 3, Genting Highlands tour was supposed to start from 9 am as per itinerary finalized, however the driver came to pick us up around 10.25 am. The day tour was supposed to finish at 6 pm and we were to reach hotel by 7 pm (1 hr travelling time) but driver told us to meet him at 5 pm so that he can drop us to hotel @6 pm. This reduced our sightseeing time at Genting Highlands and we were forced to quickly roam around without enjoying fully. Not happy at all. On numerous occasions, i had to follow up for driver details since the same were not updated on Ontrip App or driver has reached late to pick us up. All these were advised in the Chat section under Help category in the App. We thought we had made a good decision by taking package tour and finalized the tour with our inputs but then to found out that TRAVEL TRIANGLE/TRAVEL AGENCY for whom this is their day-in & day-out work, not able to UNDERSTAND the PULSE (their requirements) of their Customer is simply astonishing. We were not advised by the TT/Travel Agency that for Petronas Towers , we need to buy a ticket so that we can visit the tower and enjoy the view from the top. THIS, I really FOUND unbelievable that how your Sales guy did not included this is the package or advise us to buy it on own. When we reached there, we were told we need to book the ticket one day before to go up in Petronas Towers. We have spent good amount of money to visit Malaysia and then not Visit their marquee place is really annoying and frustrating that the people in your team do not guide their Customers well. I think people at TT are more concerned with number of sales made rather than the EXPERIENCE of their Customers. We are going abroad with our hard earned money and try to maximize our returns within our means but this experience with TT/Travel Agency really left us frustrating at times. Although, there were many memorable moments for me and my wife but ALAS, this trip is going to be remembered with lot of frustration, anxious moments and bad hotel stay at Langkawi. Lastly, i would like to say that i don't know whether Travel Triangle only acts as an Aggregator and shifts everything to Travel Agencies after a tour is booked by a Customer or it is also accountable for something. I hope TT should check these concerns because otherwise it is not a good review about them and YESSS, I AM NOT GOING TO BOOK ANYTHING IN FUTURE WITH TRAVEL AGENT, ABROAD VACATIONS and would definitely do my best to give review about them at all possible platforms.

erall, it was an excellent experience! Thanks to the entire team and specially to Himanshu Singh and Vineet

ay so there were quite some time to explore the city with your own or taking the rest . There could be more information from the agent, like what else to explore by your own , which transport option to take and other informations which is essential . Sky cable car in Langkawi and weather at Genting highlands.

i specially recommended to Tripmila.