Jurong Tourism

e last day, we had specifically paid extra for a private tour, and the same was confirmed by the travel agent. However, instead of the private tour, we were clubbed into a group tour without any prior intimation. This was particularly frustrating because we had paid additional money specifically to avoid a group tour. When we raised this concern, we were told that we should rely on the itinerary instead of the WhatsApp chat, which did not make sense since the private tour had clearly been confirmed by the agent. The day-wise planning was also not optimized. For example, on the Sentosa day, we completed the Sentosa Cable Car around 1:00 PM, while the Wings of Time show was scheduled only at 7:30 PM. This left a gap of almost 6–7 hours with no guidance or planned activities. Singapore was extremely hot during that time, and exploring outdoor beach areas did not make sense. We were left to figure things out on our own in an unfamiliar place. Eventually, we had to spend extra money to visit the Oceanarium just to utilize the time and manage the long gap. Proper planning and guidance could have avoided this inconvenience. Similarly, on another day, the itinerary included Museum of Ice Cream, Marina Bay Sands, and Gardens by the Bay. We completed the Museum of Ice Cream in about 1 hour–1 hour 15 minutes. When we checked with the driver, we were told we had to wait for nearly an hour as pickups were scheduled. This resulted in us waiting in the hot sun without any proper arrangement. When we contacted the Abroad Vacations agent, the response was that they had already paid for the transport and we could not take a Grab. This was not helpful, and we were left with no option but to wait. After reaching Marina Bay Sands, we later realized that there were timings for Gardens by the Bay, which were not properly communicated in advance. Because of this delay and lack of coordination, we had very limited time to explore the Flower Dome, and we had to rush quickly to the Garden Rhapsody show. The entire day felt rushed, and we could not explore the attractions comfortably or to our satisfaction. Additionally, there were multiple instances where only driver timings were shared, without proper guidance on meeting points, buffer time, directions, or how long each activity would realistically take. The expectation seemed to be that we should manage everything ourselves in an unfamiliar city, which was stressful. The main reason for booking through a travel agent is to have a seamless experience, proper planning, and guided transportation throughout the trip. However, in our case, we were mostly left with just tickets and driver timings, and we had to figure out the rest ourselves. If we had to plan everything independently, it would have made more sense for us to book the tickets directly. The lack of guidance and coordination defeated the purpose of booking through an agent. Overall, the trip lacked coordination, proactive communication, and proper planning. We expected a smooth and well-organized experience, especially after paying extra for certain services. We hope Travel Triangle and Abroad Vacations improve their coordination, honor confirmed bookings, provide realistic day planning, and ensure clear communication so future travelers do not face similar issues.

e so that we can choose accordingly Room size and quality of food served during breakfast is always below par Rest all great

all the must-visit attractions while still allowing us enough time to relax and explore on our own. The hotel arrangements were comfortable and conveniently located, and all transfers were perfectly coordinated without any delays or confusion. What really stood out was their responsiveness and support throughout the trip. Any queries we had were addressed promptly, which gave us great peace of mind while traveling in a new country. Overall, Abroad Vacation did a fantastic job in making our Singapore and Malaysia trip smooth, enjoyable, and memorable. Highly recommend them to anyone looking for a hassle-free and well-organized international vacation!

t day, they provide me early taxi as per my need. This is my second trip with Travel Triangle & both are amazing..... 100% my next trip will be only & only with Travel Triangle.