How to Reach Pinnawala Elephant Orphanage in Kandy

other agency which was cheaper.

el triangle guide starting from the booking till closure. Hardly I had a chance to speak to him. Even during the payment, had to escalate as he was not reachable. The whole experience thru travel triangle was NOT satisfactory.

nt of concern. Cinnamon bey beruwala waves

y and the peaceful atmosphere added to our enjoyment. Highlights: The itinerary was well-curated, and most accommodations/transfers were seamless. Your team’s hospitality and attention to detail in key locations were exceptional. Constructive Feedback for Improvement: Hotel Concerns (3rd Stay): The remote location and lack of basic amenities at the third hotel made our family uncomfortable, especially as we were the only guests. A refund for this stay would be greatly appreciated. Transparency in Costs: Entry fees at temples/private attractions were unexpected. Clarifying these in advance or including them in the package would help future travelers. Similarly, sharing day-wise programs with detailed cost breakdowns (e.g., train tickets) would improve planning. Itinerary Communication: Providing a more detailed schedule (e.g., attraction entry times, fee lists) would enhance the experience. Request: Given the issues with the third hotel and unused train tickets, we kindly ask for a refund or credit for these. This would reflect your commitment to customer satisfaction. Also as agreed by your team return off $80 towards train arrangement which was cancelled due to local strike. Please note we lost $200 during the trip which was unexpected. Thank you again for the beautiful moments and your responsiveness throughout. We’d love to recommend your services with these refinements in place. Special thanks to Madhu who supported us through the tour Thanks to Aruna for safe driving Best regards, Padmanabhan

care.