Kuta Tour Packages

My Musafir was very good in terms of communication and also they were competitive in terms of pricing. But their Bali partner let them down. They should have chosen a more dependable partner. Few key points : 1. Their driver tell us that everyone goes to GWK Park at Kuta, Bali but not sure why we are not going. It is a must see place but your itinerary did not include them. 2. For Nusa Penida, there are multiple types of trips - with AC speed boat and non AC Speed boat. You did not give that suggestion at all to me. It was one hour journey in a hot and humid atmosphere... We would have preferred AC boat. 3. The driver at Nusa Penida car was supposed to be our guide as per your itinerary. He accompanied us to the first two places which were next each other and took lot of photos of ours and also gave us background about the places etc. Whereas for next two places, he was sitting in the parking area and ask us to go on our own and nothing is there to explain or guide. Whereas I could find other taxi drivers escorting each guest to all the places and helping them take photos, explain the place etc etc... 4. The place to snorkel was at Crystal Bay where we went last and I saw few guests of Indo Jaya snorkelling there and their driver accompanying them to get snorkel kit etc whereas in our case, initially they said it is not part of the package and later when we complained to you, they took us to a enclosed (30 ft dia) place near their ship boarding place and gave us snorkelling mask etc but we did not go as couple of guys who had gone there, came back within 5 minutes saying that no fishes are visible. It is obvious as for snorkelling it has to be a natural snorkelling place (such as crystal bay) and not temporary snorkelling place where there are fishes. No use giving a facility not serving the purpose. 5. Not sure why our package had just one visit Tanah Lot temple on 11th Nov, whereas on 8th, 9th and 10th there were 4 to 5 places to see making the visits cramped visits with no proper time to see. Hence we requested the driver to shift monkey forest on 11th which he refused saying that all sight seeing places are booked in advance whereas we see him buying ticket himself at each location including monkey forest. In fact monkey forest does not have any online booking despite that he bluffed saying that his company has already booked our entry online and we need to go on 9th Nov itself. We did not as we were very much tired on that day and went on our own on 11th paying IDR 160 costing us Rs 800. It was too bad on the part of Indo Jaya not to accommodate such odd request 6. When we had given our hotels/places of stay, not sure why the itinerary did not include places close to the hotel rather than criss crossing. As the sight seeing places were not close to the hotels of our stay, every day we had to travel 60 to 80 kms one way making most of time wasted in travelling. This could have been avoided if itinerary was made based on our place of stay avoiding criss crossing....

It was a mesmerizing experience for our family together spending time at Bali. Although little disappointment earlier with travel agency with no prompt update on booking status and sharing communication with us but was resolved with multiple follow and intervention of Travel Triangle keeping concern heads in loop from AGA Holidays and later was resolved. Travel triangle team and even agency team had more of WhatsApp communication that too on prompting rather than over phone or email was worrying so we requested to create a WhatsApp group with Travel Triangle and AGA Holiday team later communications improved to our satisfaction. In Travel Triangle portal vouchers worth 10k was promised upon 100% booking amount was been paid but instead of discussion and reminding to Travel Triangle SPOC she told will come back after discussing with seniors but no update later on gift vouchers. Ours was a 8 Nights and 9 days trip, 5 days were planned to stay at Kuta, 1 night at Nusa Pedia and 2 nights at Ubud which later we realised, rather than Kuta , Ubud stay should have been for longer time as lot of things to do in Ubud which we could not because of less time. Driver assigned to us Mr Kadek Setiwan was really a nice person and very supportive with time as we travelled along with Kid. Everyday 2 bottles of water was promised which was not given but it's a small thing, can be neglected. Driver cum guide ( proactively telling about places and it's importance & story ) was missing may be because of proper language communication. Overall experience was good. Stay at Ubud Villa was awesome, although remotely situated with no access to local shops and market to explore once you come out of hotel

It was good but could've plan a better way In kuta water sports activities was good In Ubud Bali swing, lampeyang temple it was too good

Good experience but In Itinerary it was said that last day we have floating breakfast , but it was not booked and we dint had floating breakfast. First 4 days hotel was very far from all location. We were traveling 1 hour extra because our room was booked in KUTA location but all suggest to book hotel in UBUD which is center for many location and it will reduce 1 hour travel which we daily did from KUTA. From next time please book rooms in UBUD for your customers.

Hello, I had recently conducted Bali trip with the booking ID mentioned in the subject line. I wanted to share critical feedback regarding this trip. While you go through the below feedback, please note that this is the second international trip I am doing with travel triangle. The first one was in 2016 in which I had gone to Mauritius. Unfortunately, I am not able to travel any documentation for the same. Apart from that, I have taken domestic trip as well with travel triangle. My feedback is on basis of comparison with my other trips through travel triangle and other travel agents with whom I have coordinated independently : 1. No communication and introduction of local agent In my previous trip of Mauritius, the local agent met us on day 1 itself. He introduced himself, shared his contact details and ensured that the communication became informal. He was more of a friend to us rather than an agent. We could freely contact him whenever required. This time, we had absolutely zero communication from local agent on landing. I feel this was the biggest basic issue that happened. You would be able to relate to this in below points. 2. Rescheduling of Kecak from day 1 As per the final itinerary, I was supposed to visit Ulluwatu and Kecak dance on day 1 i.e. 27th July. However, when the driver picked us up at airport, he said that on that day Kecak dance has been cancelled and he is rescheduling it on 1st August (This date was mutually discussed and agreed). In hindsight, I personally feel that Kecak was not cancelled as on 1st August, during our communication, he specifically mentioned that to not mention to the agent. Also, no change in itinerary as well if were not doing Kecak on day 1. It meant that we had free time on day 1 and if local agent would have communicated to us, we could have done something else as well. We would have paid extra as well if required. 3. Gilli T transfer from Port to Hotel The service itinerary mentions that transfer by Cidimo. I assumed that the transfer has been arranged. However, I guess, at an informal level it was mentioned that Cidimo have to be done by ourselves. I guess the communication had to be clear because I thought transport had been arranged. Also, I wasn't aware of the entry and exit tax of Gilli T which we had to pay by ourselves. Here also better communication would have helped. 4. Rescheduled Kecak dance of 1st August We discussed mutually and agreed on 1st August as revised date. On 1st August, we were to return from Gilli. He was going to pick us up from the port and take us directly to Ulluwatu. I was travelling with my 20 months old daughter. Considering it was very long day, we had already got up quite early, made food arrangements and were all prepared to be out for entire day and return to Semniyak hotel at night. Unfortunately our ferry also got delayed by 2 hours (on which I know you guys have no control). However, this Kecak dance tour was cancelled unilaterally and we were absolutely not aware. When we asked the driver how much time it would take to Ulluwatu, we were being told that we were transferred to Semniyak and not Ulluwatu sight seeiing. When we called up our original driver Bagus, he mentioned that we will do Kecak on 2nd August. He also told us not to mention this to the agent and this is when I realised the modifications were done by the driver and not the local agent. This was extremely extremely frustrating. 5. 2nd August shut in Bali In all our earlier communication, we were being told that 2nd August would be completely shut and no sight seeing would be possible. However, on 2nd August almost everything was open. I did a full day sight seeing on 2nd August. I take the agent's help so that the local knowledge is passed to us. However, this was a complete mess from planning point of view assuming nothing would be possible on 2nd August. 6. 2nd August - Safari Park From Gilli T, I had called up Taking Break and had asked advice of doing Safari trip of 2nd August. We specifically spoke about the booking process as I did not want to change the process. We booked vehicle and trip of Safari Park. On the same day we also had to do Ulluwatu in evening. First and foremost, we had no local support who would advise us on the meaning of different packages and which would be suitable for us. The local support is always expected. For 2nd August, Bagus told us that he would pick us up at 7 AM. We asked him if it would be Ok if we leave at 8 AM and he agreed. Unfortunately we were not advised that it would be better if we leave at 7 AM. Again felt need of local support here. He actually came at 9 instead of 8 and we ended up leaving at 9 and reached the Safari Park at 10.45 AM. We could not attend animal show as it was already done by the time we reached. Also, we had only 4 hours and could not complete the Safari as we had to leave for Ulluwatu. We had to leave Safari after covering 70% probably as otherwise we would have missed Kecak. 7. 2nd August - Ulluwatu In this part there were multiple issues : a. Drivers getting changed - After Bagus dropped us to Safari, he told us that somebody else would be picking us, dropping to Kuta and from Kuta he would pick us up for Ulluwatu. Again, I don't appreciate driver getting changed at last minute, as we also get comfortable with someone. Also, Bagus never picked us up at Kuta and he arranged for another driver for Ulluwatu b. Time to leave from Safari Park - We were being told that we would be picked at 4 PM from Safari for Ulluwatu. However, somehow we thought that Ulluwatu was jinxed as it was already cancelled twice. He told him to pick us up at 2.30 pm to factor in traffic. We were very happy with this decision as we took decent time to reach. Besides, line for Kecak tickets was extremely long. Had we left at 4 pm, I am sure we would have missed Kecak. Also, if we would have done Kecak, we would not have had anytime to see entire Ulluwatu. Again, a local person should be advising about timings rather than other way around. c. Communication issue - The driver who picked up could barely talk in English and it was impossible to communicate. d. Additional charges - The driver who picked us did not have any money. So he took IDR 400,000 from us for the tickets (100,000 for entry which I directly paid at counter and 300,000 for kecak ticket which I gave to driver). I was supposed to pay IDR 350,000 for Marine Safari anyways. I had to thereby shell out additional 50,000 which I am still awaiting refund for. e. Unwanted dispute - After returning to hotel, when I asked driver to return 50,000 IDR to me he started arguing that there was so much traffic and hence he is charging me extra. The point is, my agreement in this case was with Bagus or local agent (I am really not sure if Bagus was my local agent or an employee of the agent. However, my expectation was he should be communicating everything). Thus, the driver should be asking for additional money from them and not me. But he blatantly refused and asking me to take it up with agent. This incident left very bad taste of Bali and people of Bali. 8. Emergency contact numbers The itinerary mentioned 4 emergency contact numbers - 3 of Bali and 1 of India. My belief is emergency contact numbers should answer anytime considering I am in a foreign country and I the problem is huge would expect immediate help. However, when I called on 2nd August in evening, 2 of the emergency contact numbers of Bali did not answer the call - Mrs. Yogi and Mr. Oka. Mr. Panda from India answered the call and he told us that they did not answer because 2nd August was holiday. If that is how emergency contact numbers are to be used, then might as well you could have told me that these are office numbers which would be answered in office hours. Why to mention as emergency contact number at all ! Probably the definition of emergency contact number for you and me is extremely different. For me emergency contact numbers turned out to be a joke. (I called up on 3rd August as well but again Mr. Yogi did not answer.) 9. Airport pickup of 3rd August My itinerary mentioned that I would be picked at 9 AM. However, all the hotel staff was saying that we can comfortably reach on time even if we leave at 10 AM. Hence, I wanted to discuss this with local agent so that I could get suggestion. But no one answered by my call and hence could get absolutely zero clarity. 10. ATV refund pending This is not a complaint but just a pending point. We had cancelled ATV ride from India itself and the refund is still pending. At overall level, the purpose of hiring agent is to get specialized services, get local knowledge and ensure that we get best of services. I did not have as much time to do research and hence thought of taking assistance of travel triangle. But unfortunately, in this trip, I did not feel that. I would not say that my trip was entirely bad. It was 70% good and rest 30% bad. However, when we are spending so much I would expect it to be 100% good. I would be awaiting your reply on this mail. Regards, Hardik Navdhare 9920778138

Excellent trip - the best part was the cruise and the 2nd hotel that we stayed at Legian Kriyamaha. The first hotel in kuta was amidst a filthy area- pls avoid kuta for honeymooners. Agent had good connections in Bali.

We booked package from ALS Destinatoins for Singapore and Bali for our honeymoon trip. Below is my experience. I like that I was voluntarily checked on by the ALS manager, during the trip to check on me if everything was fine on whatsapp. Singapore was very well planned, everything was amazing. The hotel was very nice and clean with good rooms. Also, the hotel was was at a very good location, with almost all major attractions in walking distance. We covered all major sightseeing points, our SIC coach was on time and we had a very pleasant experience there. Only thing is that we recommend to spend more time in sightseeing attractions, as we could have enjoyed more. Overall it was a really nice experience. D bali trip was only ok. Very poor services in the Villa. We jst got almost no breakfast there. It was far that nearly 1200 indian rupees needed to be spent just to go to kuta. I insisted on having at kuta but the travel agent insisted on it sayin it was far nd peaceful. Infact i was like the only guest there nd there was no attendant too. However the cab driver and his services were gud. The driver was courteous and covered all major attractions in our private car. We thoroughly enjoyed the Cruise as well, along with watersports. The planning and sightseeing were fine, no issues with them. Cruise was good along with things covered in itinerary

First day, sim card didn't work for 2days though we had recharged it before leaving India. After activation we could use it for 1.5days only. The hotel's wifi speed was not good at all. Hotel was ok (not 4 star category). I asked the travel agent to change the hotel while bookings but she argued and denied the fact. We checked it in internet and confirmed with the hotel staffs in Bali too. She had qouted for a different hotel in the initial discussion but later when we were about to finalize she denied for that property mentioning transportation and distance problem. There was no other option to change the agent as we had paid the booking amount. However, we had a very good time in Bali. The cab driver replanned our sightseeing as the travel agent had planned it without checking the distances from places mentioned in the itinerary for the particular days, again a negative point. The driver was really helpful and kind. We were promised to get a discount coupon for spa but nothing was provided by the agent, rather she said we won't get time for spa in such a short trip as it takes 2.5hours. Somebody could easily spend 2.5hrs there in the evening as the spa parlour are opened till 11pm at night and the hotel she provided was in the busiest Street in Kuta. Now I regret for taking the help of an agent for the bookings, if we had not planned our trip in 15days, we had planned and booked everything ourselves. We went for 3 nights 4days and covered most of the must visit places. But should have planned for a 5night stay at least. I would suggest to do read travel blogs and do lots of RnD before booking or asking you travel agent to plan your itinerary. Bali Hai 1 day cruise is a must do. Had a great fun, the best thing in the whole trip. I must thank the travel agent for suggesting that.

we loved the entire trip and had an awesome time. Our driver Yasa was excellent and very knowledgeable. The hotels and breakfast was very nice. I would love to give the travel agency a better rating as everything was well coordinated however because of two points I would give an average rating. Pooja stopped answering our calls and responding to our queries after we mad our first payment which I think is rude and unprofessional. Secondly the hotel room provided at Kuta Central did not even have a window and we had to upgraded our room as we were feeling suffocated. But overall the trip was awesome and Bali is amazing. The overnight stay at Nusa Lambogan is something I would recommend and a must if you are going to Bali. This stay is organized by Bali Hai cruise I believe.

My trip was from 6th Dec to 12th Dec 2017 for Bali Indonesia from Kolkata. Amidst the news of Mt Agung in Bali, my honeymoon trip was looking as if it was coming to end before it began But thanks to almighty the trip went ahead was scheduled. The flight tickets were booked by me 4 months beforehand (Singapore Airlines) to and from Kolkata via Singapore (layover ~3-4 hrs). I carried along with me ICICI (Visa) forex card having 500 USD and 600 USD cash and a Matrix sim. I was received at the Bali airport by Mr. Agung, he was the one point contact at Bali. I must say he was a gem of a person. His behaviour, driving skill, punctuality, understanding was appreciative. In our itinerary we visited 3 places of Bali (Ubud, Lembongan and Kuta). are in the order of the visit. Ubud: After the doldrums and festivity of our marriage, I found it to be the best place to relax. Our stay was in Alam Puisi villa for 2 days. Great place, food was good and price was moderate,nice washroom and private pool was good but it was a tad unclean. Still no harm after hours we spent on the pool. The tour of Ubud (first day) was nice. The visit were more to the commercial places except the rice terraces. Kintamani village tour was good except the restaurant for the lunch.However yhe view from the restaurant was awesome. Lembongan: The highlight of the trip. A sail of 2 hrs from Benoa Harbour in a beautiful Catarman boat to Lembongan island. Great stay in the beach huts, clear water beaches and beautiful landscape. Mesmerising view of the beaches along with the contours during the day and at the night. Kuta: Ulluwatu trip, Tanah lot trip and visit to the dreamland and padang padang beach. Enjoyed to the fullest the 2 day visit of Kuta. Though the visit were tiring.Almost 10 hrs of sightseeing on both the days. But It is as per your wish u can neglect few of them. Almost all the people I interacted in Bali they were very warm and genorous.While doing financial transactions. But one should bargain to get the best price (mostly for water activities, garments and souveniars from local shops, beach activities). Trip to Lembongan in a Catarman boat with stay at beach huts. The view of the crystal clear water and from every way. Refreshing wind with lazy posture.