Colombo Family Packages

I would say my overall trip was fine but there is scope of improvement when it comes to itinerary and planning. We could not cover a lot of points irrespective of the fact we started everyday as early as 9am. We barely got any time to shop in Colombo, in fact Lotus tower was the only place we could vidit after our arrival to Colombo and the cab driver didn't let us shop the next day or on our last day when we headed 5-6 hours early to the airport. The hotels were good except for the fact that two of them had no lifts but we had to climb stairs which was not beforehand. In fact the hotel which had a great view in Kandy, I requested the agent if we could stay there instead of going to Nuwara eliya but since it was last minute it was not acceptable. I would give 3 out 5 as there is scope of having better experience. My best memory is the time we spent in the Millennium elephant orphanage where we fed and bathed the elephant and walked with one.

Our vacation to Srilanka was coordinated by Madhu of Steeple Tours. We returned yesterday evening after one week excellent holiday in Sri Lanka. Thank you very much Madhu for all your help and assistance. Our entire trip was very nicely arranged. Thought of sharing few points. 1. All hotels were very good. Very well located and very cosy. 2. Car arrangement was superb. Driver Pasindu is a wonderful person and was very helpful and courteous. Please convey my special thanks to him. 3. Hotel at Bentota and Colombo were exceptionally good and excellent location ... 4. Thank you for informing all hotels about our vegetarian preference. We did not have any issues.

My trip to SL was over all amazing and what’s promised in the trip was covered. 5 days trip was very friendly and stayed in Anuradhapura, Sirigia, N. Ellla, Colombo. Country is very safe and people are friendly and didn’t encountered any issues. Perfectly safe and friendly. Mr. Fernando was was the face of our travel and made customisations to my trip and was easy and simple. Our trip advisor/driver Mr, Duminda was friendly and was taking care of us which is very key for a successful trip as he was the translator in many parts of the trip.. Over all hotel stays and the food in hotels were very good and enjoyed a lot, I would recommend anyone travelling to Srilanka with Travaco … cost effective and genuine trip advisor…. Comfortable private car Good chauffeur and friendly Overall good experience and memorable trip. Thanks Mr. Fernando & Duminda for making us feel at home Srilanka

The tour agents Discover Ceylon did a good job. Though there was an issue with the hotel booking at Colombo, it was resolved quickly. The driver Mr. Kiaz was very good. Regarding the hotels, the one at Kandy Mahaweli reach hotel was excellent. Rest all were decent. Repeatedly asking for documents by Travel Triangle was unnecessary and should be avoided.

We travelled to Sri Lanka for 8D/7N and over 06 locations in April 2024. This was our mini honeymoon as a newly married couple. Organizing our stays, driver, and itinerary with 'I Am Srilanka' was a pleasant experience. Themindi, our travel agent, was professional in accomodating our requests and suggested the itinerary and hotels well in our trip budget. She was polite and it was a pleasant experience communicating with her all throughout. Afzal, our driver, drove well and comfortably. He was aware of the routes and kept the car clean each time we sat. A polite, pleasant, and professional driver. Few things could have been better: The Colombo hotel was a highly rated but a very below average hotel with outdated amenities. Colombo hotel suggestion could have been better. Our itinerary was very hectic with only one day at each location; this made us very tired and we also missed visiting the treks and temples due to the large travel time. We could only touch one or two must visit places in each location. I would suggest booking two/three days per location at the very least. It is important to discuss and clarify all hidden charges and the mode of payment with 'I am Srilanka'. They have some preferences with paying in USD and in cash upon reaching Sri Lanka. Better to have these clarified in advance. Thanks for helping us organise our trip. We do plan to revisit. Chilling on a sun bed, next to our private beach at the Palms Hotel, in Bentota.

Overall experience was good but very uncomfortable , driver was professional, humble and knowledgeable, car was decent, though we didn’t get what we had paid for and definitely we’ll never opt for travco in future. Since my wife is in her final trimester we requested the the travel agent to cut-short our trip skipping sigriya , dambulla and bentotta and keeping 2 days at one destination so that we don’t have to hop from one hotel to another every single day. We covered colombo, kandy, nurwa elliya and ella in 8 days. But the room provided to us were not what we paid for. Both in kandy and nurwa eliyya on first day there was no view/ balcony and we were forced to adjust on day one and were provided the promised room on day 2. UpOn confirming with the hotel reception we were told that the travel agent was told about the unavailability of the room on the provided dates. He played smart, keeping us in dark and had the audacity to threaten us to cancel the trip in nurwa eliya upon complaining when it happened for the second time in nurwa eliyya. So technically we cut short 3 destinations, paid more than the initial quotation and switched rooms every single day for 8 days pretty much adding to the discomfort. Secondly, considering my wife’s pregnancy in mind we preponed the trip by one day without any change in the itinerary thereby adding extra day in colombo to rest and readily paid extra for one day accommodation plus airport transport( that was covered in trip). Travel agent said his service is from airport to airport so if we are coming one day before we’ve to pay extra for airport to colombo transfer. We paid without arguing but we strongly feel this could have been avoided. Thirdly, travel agent always increased the price by 10-15 usd saying the economic conditions in srilanka isn’t good which is clearly unprofessional. Moreover he provided the wrong booking name in all four hotels adding to the confusion.

Very good experience except the journey time which was very long and not explained to us .we spent almost half time in travelling. guide everyone Regarding the travel time.its better to stay nuwereliya then kandy . Centara hotel and beach was amazing. In Raddison colombo Sea facing room and swimming pool was awesome .

The best hotel was Amaya Hill in Kandy which was truly amazing in terms of location and food, you can imagine our experience of hotels then went down the drain and at Bentota we cried looking at the hotel promised. We were promised 4 star hotels for the amount we had paid for a trip to SriLanka and I felt CHEATED when we reached Bentota. It was not even a 2 star hotel, The location was great, but I have attached images and videos of the hotel we were given. Why we had to chose the hotel because Direct Link failed to book our hotel - Earl's reef and we were given options that were not up to the mark. We stayed at Rockside beach resort, and looking at the pictures we did not think it would be that bad when we reached there. It was humid, and hot, and the fan was not even working in their reception area. Well, Bentota is quite HOT and in a 4-star resorts, you expect AirCodition in the public area, but No, there were not AC in the reception area or the restaurant. We went to our rooms and it looked like a room in DHARAMSHALA, Lighting was BAD, room was in bad shape, mosquito net had mosquito hanging and we had to ask them to take it down because the Fan did not help. AC's position is in a direction that did not serve it purpose. Moreover, there was fungus on the roof, and water was dripping off the AC. We had two rooms, and both were same, so they had basically added a third bed in a room of two bed. When we asked for water, they simply denied and handed over RO water, not sure why. When we asked to give us more tea bags, they denied saying, its only one tea bag per person per day. Can you imagine how that felt? We were happy leaving the place for the day and coming back at night because the smell in the hotel and all the rooms were simply BAD. It was not a livable place. After seeking help from directlink, they said, refiund cannot happen as payment is done. nothing can be done. We moved from bentota to Colombo to Radisson hotel and we thought now nothing can go wrong and then on the reception I was told, that my dinner is not included in the hotel. I spoke to Direct Link and they said, its not there, but we were promised that it would be HALF BOARD for all the stays. Please see images I am sharing.

Hi, I wanted to write a feedback for your company so that you can manage booking from local agents with more information and genuinety As we were promised that all properties we will be staying will be 4 star category and were charged 1000 dollars for our trip plus 50 dollars for TCS. The day I paid advance of 150 dollars ,soon second day instead of recieving the confirmation of booking I was told out of 5 hotels selected , I need to change 3 hotels as they were not available, Is it a good way to deal ? I mean when I confirmed with you the bookings, how come second day you say that those hotels are booked now and I have to look for another properties? Overall for my stay, the first hotel at kandy , was only a 4 star category hotel. The second stay hotel at nuwara elle was a 2 star category , the location was upside a hill and our room was old one on the property for which we had to climb 40 stairs up on hill. I clearly mentioned to your agent in srilanka I am taking my 65 years old mother , then also I was alloted such a room. The third stay at elle, the hotel was situated 4 kms outside city limits. The internet was not working in hotel and there was nothing to do there. The forth stay at joes resort at bendota, the room didn't had tv, there was no intercom connection and internet was very weak too, had to again and again reconnect.the ac was not working so at night around 10 pm we had to shift to another room. Ac are literally 10 years old and the fans in rooms might be more older and all rusted. The hotel need good repair and replacements. Only saving grace was the staff at the hotel. The ac was not working, so at night 10 pm.we had to shift room and the ac in another room.also stopped midnight. This property really needs repair The last stay at colombo " Mandarin " was good..so.overall only first hotel kandy and last one at colombo were really 3-4 star properties. Rest the properties were 2 star and not advisable at all. Now being in travels and tours sector ,you tell me,this are all 4 star properties,really the 4 star properties are like this ? The only saving grace was the taxi snd the driver "WASANTHA" ,HE WAS A TRUE GENTLEMAN AND A GOOD GUIDE. The agent should have been genuine to us, this all spoils the mood of travellers and the travel plans. The agent was respondent enough to ask about the journey and take feedback on a daily basis the taxi driver was good enough but the problem which we faced was hotels and service. We also clearly mentioned we are vegetarians, the hotels offered food, but it was not good as per Indian taste.if we could have got hotels in city limits, we could have access to other hotels for food. It's a suggestion ,kindly be frank and genuine to clients and tell them the facts, so that they don't get disappointed when they travel. Saurabh 9011060977

The driver was very professional and helpful throughout the journey. The hotels in Colombo and Kandy were good, but in both Mirissa and Bentota were a let-down (amenities, cleanliness, meal spreads)