Ho Chi Minh City Family Packages

Everything was smooth and good but the only thing was hectic was lengthy flight transfers Cappadocia and Istanbul city tour.

Recently I completed my 2 weeks trip to Cambodia and Vietnam. As I was travelling with my family of 11 members for this trip, I had opted for Private transfers and Private tour everywhere. From Travel Triangle, I received 3 Tour Agencies. 2 of those where in discussion with me while the 3rd Agency hardly was communicating with me. Among these 2 Agencies Michael from SVietnam Trips was the only one who was actively in contact with me and I ended up booking my trip with him. My Trip guide Harvinder from Travel Triangle reached out to me only during initial payment. Before and after that no follow up from Travel Triangle. Would like to take few names and express my feedback. Michael from SVietnam Trips: Right from the day tour agencies got allocated, Michael had been in contact with me. No matter how late it may get in the night, he would never forget to respond and tries closing out my queries. As my travel group was big with different age group and difference choice of places, I had to do lot of research on my own to handpick few places which are not in the common itinerary any agencies would provide. Michael was very co-operative and patient while accommodating all my changing needs and itineraries. Wherever he lacked knowledge he tried gathering info and suggested me on my itineraries. He ensured he would be available over the phone throughout my trip and he lived up to this expectation. When we visited Ha Noi, he had come to airport to greet us and also gave me a local SIM newly bought for me free of cost. On the next day as promised, he had visited our hotel and took me to a Currency Exchange place where he had got me very good rates and also helped me in getting Indian Dinner parcel in his own vehicle. On the last day of our Ha Noi stay he had come to a mall where we took a pit stop and helped us with shopping and guiding in the mall. Throughout our trip, every day in the evening he used to check with us on how our trip went and if any help needed. My family and I liked all of these gestures including his personal visit whenever we needed his help and showing that extra care which I hadn’t experienced from any other travel agencies I had traveled before. This is where he went an extra mile to ensure quality service assured by him is provided. Very impressive and would highly recommend him for your Tours. To say a few words about Tour Guides, we were lucky to have got very good tour guides in every place we traveled which I would recommend except for the guide in Ho Chi Minh City. Nak in Cambodia, Thuy in Sapa, Chung in Ha Noi and Linh in Da Nang & Hoi An were very friendly, happy going, informative and approachable. They made us feel very comfortable and ensured we had good time in our tour enjoying every place covered in the itinerary. Special Notes: -> Thuy in Sapa: My aunt and MIL were senior citizens who were finding it difficult to climb the stairs, Thuy took an extra step and special care to assist them everywhere while climbing and walking. My aunt felt blessed to have such a person holding her hands and helping her to walk everywhere slowly at her comfort. When one of us lost our mobile phone in a Cable car, he stood by us and helped co-ordinating with customer service and housekeeping until we got back our phone. -> Chung in Ha Noi: He was always smiling guy. Stayed with my aunt to take care of her and kept addressing her as ‘Mumma’ which made my aunt feel very touchy for his special care & attention. -> Linh in Da Nang & Hoi An: She was very joyful and cheerful. Once when we got late in the night after our day trip, she and her friend helped in booking pickup cab for us and followed up till we reached out hotel. The tour guide named Lucky in Ho Chi Minh City compared to others we felt was okayish. She wasn’t that informative and wasn’t much open to us. Example: In Cu Chi tunnel when we saw other guides stopping in each & every spot explaining for 5-10 min in detail, Lucky was just skipping explanation for those places and was asking us to see and understand the instruction board. We had to ask her on most of those spots which she skipped to specifically share some info as other guides where explaining few details. Overall we weren’t happy with Cu Chi Tunnel tour. Despite this place having a huge historical significance, the guide made it look very basic by giving very limited information. From Travel Triangle, I am not happy at all for their service. Apart from follow up for initial payment, I dint see any effort from them or their Trip guide to enquire whether my trip was started, how my trip was going on and whether my trip ended well or not. Except the system generated formality emails on payment and feedback, no communication from their team. Overall I would say we had a fabulous trip and very good experience with SVietnam Trips. All thanks to Michael for extending his care & support throughout our trip. If I have to take another trip, I would rather go directly to Michael from SVietnam Trips than any other agencies or even Travel Triangle.

Trip was nice and well planned. The driver tried to manipulate us to change hotel, but the hotel provided was nice. Hotel location is good and out of city. Had a great time.

We had booked our Thailand trip with travel Traingle for which they provided us best of the experience right from choice of best travel quotation to from various travel partners . We had booked earlier also our Hongkong Macau trip through travel triangle only . we booked our travel services from their travel partner Navigatio Asia Holdays . We have had absolutely great travel experience for our booking done through them as they were very prompt in providing best quotation for our destination for hotel choice and preparing for a great Thailand itinerary .. we booked for Bangkok , Krabi and phuket for 8N & 9 days for our family vacation of 4 members . their Pick up & drop services was outstanding we never had any issue at any destination for airport or hotel pick up & drop as they were very prompt and On time . Their City tour at Bangkok was great and Phuket city tour was fantastic . We did 2 island trip ( 4 island tour at krabi and Phi phi Island at phuket which was a great experience . their customer support system and team response also was outstanding all throughout your trip . Special mention to PARUL from Navigatio Asia Holidays as she was really helpful in creating best travel plan, travel booking and all the other support .. thanks

First the good things: 1. Customized trip planning by Lalith - all questions answered, and offered many suggestions. Very helpful. 2. The Visa processing part was smooth 3. The trip guides/drivers were absolutely on time. I was floored by this - very very commendable 4. Guides were pretty knowledgeable and non-pushy 5. Well-behaved guides and drivers and the co-ordination was near perfect Things that need to change/improve: 1. The requirements for travel were either COVID-19 vaccination certificate or COVID-19- testing for non-vaccinated people. This IS NOT REQUIRED according to the VFS site and should not have been there on the list. This was a waste of money and added hassle. 2. TIPS: It was mentioned tips are mandatory and $5 per person/day was to be collected. But when we landed no one mentioned or collected it. When we left Cairo for other cities and the cruise - everyone asked for tips, which we paid. Found out the on-ground people had not communicated about it and the end vendor wasn't aware or wasn't receiving it. So we ended up paying more than what was necessary. My suggestion is to let customers know that tipping is a part of Egyptian tourism culture and what the normal/general tips are let them handle it so that at least the deserving people receive it. 3. The cabin for the cruise was a bit small for 3 people. I wish during planning I was offered a few choices about different sized rooms with each costing so that I could make an informed decision.

It was an amazing experience. Hotels were good and clean, would have been better if they were close to city centers. Driver was good and knowledgeable, but was overspeeding sometimes.

After much research and discussion, we decided to do a Sikkim Darjeeling family trip in April. I decided to use travel triangle to find good quotes and finally went with an 8 day/7-night package from an agent called Dream Destinations/Sikkim Hills Travels. I specifically asked for a good comfortable SUV since we will be spending a lot of time on the road. I also requested that the hotels be 3 or 4 stars with deluxe rooms since there were kids and elderly. I also asked 100 times about travelling during elections. I was assured that everything will be taken care of and there was nothing to worry about. Here is our experience Hotels - The first hotel we stayed was Mandarva in Gangtok and it was good and just what we asked for. Clean, neat and good breakfast. We also had a lovely view of the city from our window. Unfortunately, it was in a residential area with no hotels or anything else nearby. It was too far from the shops/restaurants like MG Marg. In Sikkim, the sun sets by 5.30 pm and in the summer, it also rains heavily in the evening. So, taking a taxi and going out in the wet, dark hilly area is not really an easy option. So, we asked for a hotel that was close to MG Marg. They changed it to Pearl Retreat which was an older/ok ok hotel. However, they were kind and accommodative of my request to keep food ready on a day when we got stranded and returned pretty late. The worst hotel we stayed was a place called ‘Daksha’ in Pelling (Naming and Shaming here very intentionally). It was dirty, unhygienic and chaotic with clueless staff and run like a hostel forget deluxe standards here. Basic was also so terrible. We found out bed linen had hair, dirt marks and dust all over. They gave us a room without dusting, same old linen and a wet bathroom. Also, on the 3rd floor and no lift. I didn’t even want to stay there for 1 night! The other hotels were passable or okay. Cab and Driver – Spending a minimum of 4-5 hours in the car is unavoidable in Sikkim. As per our request we were given a nice SUV (a XUV 700 with sun roof) The car was comfortable most of the time and our driver was also a young local who drove really well and carefully in the mountain roads. However, on day 3, while returning to Gangtok from Lachung, the vehicle had some challenges with pickup/driving up the hill and we got delayed very badly. We had been awake from 6 am that morning visiting Zero point/Yamthang valley which were at high elevation and 3 of us had altitude sickness and had not eaten anything for hours. We found that the driver and the travel agents were more interested in sorting their vehicle rather than helping us figure out a way to get to Gangtok. I finally had to intervene ask for another vehicle to pick us up. Keep in mind, Sikkim is sparsely populated. The place we were stuck had no humans, lights and it was raining making the roads very muddy and dangerous. We got back late to the hotel after spending nearly 16 hours that day in the car with a very sick child. A nightmarish night ride where I was hoping and praying my child doesn’t get severe dehydration. Our driver for Darjeeling local sightseeing was another local driver and he refused to come to our hotel (Taksa Retreat) and wanted us to climb up the road. We explained to him that my mom and child were tired after climbing and walking so much every day. He was very reluctant, unhappy and had to be coerced by the travel agent to pick us up at the lobby. Our last leg of the journey was travel to Bagdogra from Darjeeling. Our flight was at 2.45 pm and we left Darjeeling at 10 am. It was the last day of election campaigning in WB and there were 2 massive political rallies at Darjeeling District and Siliguri. Neither us nor our driver had any clue about this. We got redirected by the police and paramilitary personnel multiple times and we had to take different diversions in the hills. Then as if the cup of woe has not run over, our SUV got a flat tire. By them time we repaired it and reached the airport, the staff refused to board us as they had closed the gates. But this is what disappointed me the most - I had requested our driver to wait for few mins after dropping us, in case I need help with getting dropped at a hotel. We were 3 women alone in an unfamiliar place and I was getting stressed about the possible options/safety in case we miss the flight. Our driver chose to leave, and he gave my number to a random driver in the taxi stand to help us. This guy was with us for a whole week, and we treated him well, but I guess he was in a hurry to go back to Gangtok rather than worry about people whose trip and tips are done. Luckily, the taxi driver turned out to be a nice person and dropped us at the hotel as requested. He mentioned that most taxis/drivers cancelled their trips to Darjeeling because of the political rallies. They also informed their clients who wanted to leave Darjeeling to leave early in the morning to avoid road closures and diversions. I really wish our Driver/Travel agent had done some check on this and updated us. Travel Agent – As soon as we landed, our travel agent mentioned that they had made some changes in our itinerary and that instead of Nathula Pass, we will be doing Yumthang Valley first. We were okay with that since we knew that traveling in Sikkim means being flexible and being okay with unpredictability. However, this seemed to be only applicable for tourists and not the travel agents. I requested that we post pone Nathula pass for a day after our nightmarish road travel back from Lachung and since everyone was sick. They expected us to do 2 consecutive days of heavy road trips to high altitudes. They made a huge fuss about cancelling and changing hotel plans and basically put all the extra charges on us. The manager Mr. Deepak was extremely rude and told me “You are already getting so much personalized services for the money you paid”. I really think that the package (which was hotels + ground Transport + personalised service) was not value for money especially the hotel accommodations. Not to mention the goof ups in getting permits to Northern Sikkim. My name was conveniently left out of the permit, and we could go only because of the military personnel being accommodative. (So much for personalized service!) However, Mr. Abhishek Thapa who was my SPOC and coordinated the whole trip for me was always polite, helpful and checked in on us morning and evening every day. I really appreciate that he was able to keep his composure and help us in the best way he can. May be in couple of months, all that has happened might become an interesting titbit/travel anecdote to share with others. But right now, I am quite bugged and feel very unhappy that we had to get so distressed during the holiday, especially at the end of it. Not to mention the extra money that we had to shell out again for tickets and accommodation. As for the travel agent/package we took – I am not so sure. I would have liked to give them the benefit of doubt, but in my interactions with them, I sensed that they were more interested in making their profit than worry about the customer’s well-being or experience.

Trip was very well organized and managed by Emily, Tina and the team from Cambodia. There were issues with VISA for an incorrect Passport Number, however Tina was very helpful in getting the Approval Letter for VISA on Arrival. The organizers(Emily and Tina) + the Tour Guides in all places (Hanoi, Da Nang, Ho Chi Minh City and Cambodia) were great + Locations + Arrangements were spot-on and excellent.

Service rendered by Diu travels is excellent Staying at Narmada tent city 2 is a memorable one

Hi we had a very bad experience in below from House of travel for the trip to Singapore and Malaysia 1)Coach from Singapore to Malaysia Starmart is the worst one and very local vehicle they had given 2) Sentosa they have not planned well its less than half a day planned which is not enough 3) They changed the itinerary on the last day of travel to accomodate other plan as per other travellers which we never agreed for but we dont have any option left out to accept becauase complete payment is done 4) Good thing is Nam ho land agent had done his part pretty good except above Thanks Vijayganth d