Dal Lake in Dharamshala, Himachal

driver arranged by the agent appeared to be inexperienced. Because of this, I was told that our car (Swift) could not travel to Solang Valley, and we were forced to hire a local vehicle (Jimmy) for ₹4000. Later, we realized that Swift cars are allowed to travel there, which made this expense feel unnecessary and frustrating.On the positive note , the driver was polite and help us by clicking good photograph of us. Another major issue occurred when we arrived in Delhi from Mumbai. The agent informed us that our bus from Kashmere Gate was scheduled for 10 PM. Based on this, we rushed to reach the location, only to find out that the actual bus timing was 11 PM. Moreover, the bus arrived late at around 12:15 AM. As a couple, waiting late at night in an unfamiliar place felt unsafe and very stressful. We also faced confusion at Kasol regarding the Volvo bus pickup point. The agent was unclear about the exact pickup location, which should have been confirmed and communicated during booking. Thankfully, the second driver informed us correctly that there was no bus leaving Kasol at 6 PM. When I raised this concern with the agent, the response I received was, “Aapne ne bhi kuch pata karana chahiye,” which was highly unprofessional. Customers rely on travel agents for accurate planning and guidance, and such behavior is disappointing, especially after paying for the service. Overall, the hotel arrangements were good, but poor coordination, incorrect information, and unprofessional communication significantly affected our travel experience. I hope the agency improves its planning accuracy and customer handling in the future.

However, the issue was resolved once Vaishali ma’am was assigned to manage our trip. She followed up regularly and ensured smooth coordination throughout the journey.

uinely wanted us to have fun.