Bhaja Caves in Lonavala, Maharashtra

t as the booking amount. The remaining 70% would be paid on arrival during the trip, in daily installments I made the initial payment of 30% immediately and confirmed the trip based on the above discussion. However, post-booking, the agreed terms were not honored. On 19th June, I unexpectedly received a message from Travel on Ease agent stating that another 40% payment must be made before receiving the booking confirmation vouchers. This was contrary to the initial understanding and raised serious concerns about the reliability of commitments made during booking. Issue 2: Delayed Response and Poor Coordination Between 8th June and 19th June, I followed up multiple times requesting hotel booking confirmations. Despite repeated calls and messages, there were significant delays in communication. On some occasions, calls went unanswered. Eventually, I was told that if I didn’t pay an additional 40% urgently, the hotels mentioned earlier might not be available, and changes could occur without my consent. When I escalated this to Vanshika (Travel Triangle representative), she assured me she would get back to me after discussing it—but I never received a call back. Later, Travel Triangle Advisor contacted me, and I explained the entire situation. Unfortunately, he clearly mentioned that he could not do anything and that I had to follow the agent’s instructions and make payment—despite the earlier commitments made by Travel on Ease agent Issue 3: Lack of Support from Travel Triangle When I raised the matter to Travel On Ease Manager via email, he at least offered a compromise—suggesting that I could pay 20% instead of 40%. Based on his assurance, I paid 20%, taking my total paid amount to i.e., 50% of the trip cost. While I eventually received the vouchers and proceeded with the trip, this entire situation was stressful, unprofessional, and did not reflect the customer-first approach I expected from a platform like Travel Triangle. Key Concerns: Agent Commitment Breach: Travel on Ease agent changed terms after the booking, causing confusion and lack of trust. Pressure Tactics: I was pressurized to make additional payments under the threat of hotel changes or non-confirmation. Inconsistent Communication: Delayed responses, unreturned calls, and mismanagement were recurring issues. Travel Triangle’s Role: Instead of supporting the customer, the Travel Triangle representatives seemed to side with the agent, leaving me with no practical recourse. Final Thoughts: Despite these booking issues, the trip itself went smoothly and was a good experience. However, the booking journey was stressful and could easily discourage customers from trusting Travel Triangle in the future. I am sharing this feedback not just to report an incident but with the hope that: Travel Triangle reviews its agent practices and accountability, Ensures clear and documented communication about payment terms, and Offers more proactive support to customers in case of disputes or miscommunication. I may be just one customer, but I chose Travel Triangle based on its reputation. I hope my experience leads to better practices and safeguards for future customers. Thank you for taking the time to read this. I remain hopeful that such issues can be minimized going forward.

shoutout to Travel On Ease, especially Vaishali and Kewal, for organizing everything so seamlessly. The itinerary was well thought out, everything was on time, and the team was always just a call away whenever we needed support. Their local connections made a big difference – especially the guides who not only knew the popular spots but also took us to quieter, hidden gems away from the usual crowds. June turned out to be a wonderful time to visit. While the popular areas were understandably crowded, the guidance and planning ensured we still had peaceful and picturesque moments to ourselves. One thing to note: travel within Kashmir can be expensive if you're not renting a car. Since we didn’t have an International Driving Permit, we relied on cabs, which added to the cost. If you do have a permit, renting a car or even an ATV could really help reduce expenses and give you more flexibility.

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road instead of nearby parking lot to avoid parking fee. Despite some setbacks we enjoyed well. When we went Orissa tour during Feb.25 booked through you, everything was fine