Waterbom in Bali, Indonesia

as provided with visa etc. once she receives the booking payment she speaks to clients with a deaf ear and no respect. Before the booking she is all about how she can support and ensures all support like flight tickets, visa guidance etc will be provided, the moment you make advance payment she changes her tone and then has an attitude that book Else leave it without a refund. However I must acknowledge that the operation agent Amita was coordial and tried to support in the best way possible. She was fantastic and did her best to adresss our concerns in the new country etc. and make this travel a good experience. However due to the sales agent Pooja Jha’s poor work ethics and professionalism unfortunately it was not a great experience

e not going. It is a must see place but your itinerary did not include them. 2. For Nusa Penida, there are multiple types of trips - with AC speed boat and non AC Speed boat. You did not give that suggestion at all to me. It was one hour journey in a hot and humid atmosphere... We would have preferred AC boat. 3. The driver at Nusa Penida car was supposed to be our guide as per your itinerary. He accompanied us to the first two places which were next each other and took lot of photos of ours and also gave us background about the places etc. Whereas for next two places, he was sitting in the parking area and ask us to go on our own and nothing is there to explain or guide. Whereas I could find other taxi drivers escorting each guest to all the places and helping them take photos, explain the place etc etc... 4. The place to snorkel was at Crystal Bay where we went last and I saw few guests of Indo Jaya snorkelling there and their driver accompanying them to get snorkel kit etc whereas in our case, initially they said it is not part of the package and later when we complained to you, they took us to a enclosed (30 ft dia) place near their ship boarding place and gave us snorkelling mask etc but we did not go as couple of guys who had gone there, came back within 5 minutes saying that no fishes are visible. It is obvious as for snorkelling it has to be a natural snorkelling place (such as crystal bay) and not temporary snorkelling place where there are fishes. No use giving a facility not serving the purpose. 5. Not sure why our package had just one visit Tanah Lot temple on 11th Nov, whereas on 8th, 9th and 10th there were 4 to 5 places to see making the visits cramped visits with no proper time to see. Hence we requested the driver to shift monkey forest on 11th which he refused saying that all sight seeing places are booked in advance whereas we see him buying ticket himself at each location including monkey forest. In fact monkey forest does not have any online booking despite that he bluffed saying that his company has already booked our entry online and we need to go on 9th Nov itself. We did not as we were very much tired on that day and went on our own on 11th paying IDR 160 costing us Rs 800. It was too bad on the part of Indo Jaya not to accommodate such odd request 6. When we had given our hotels/places of stay, not sure why the itinerary did not include places close to the hotel rather than criss crossing. As the sight seeing places were not close to the hotels of our stay, every day we had to travel 60 to 80 kms one way making most of time wasted in travelling. This could have been avoided if itinerary was made based on our place of stay avoiding criss crossing....

am disappointed with the arrangements made by ALS travels. Only good thing was that the driver was very polite and experienced.

heads in loop from AGA Holidays and later was resolved. Travel triangle team and even agency team had more of WhatsApp communication that too on prompting rather than over phone or email was worrying so we requested to create a WhatsApp group with Travel Triangle and AGA Holiday team later communications improved to our satisfaction. In Travel Triangle portal vouchers worth 10k was promised upon 100% booking amount was been paid but instead of discussion and reminding to Travel Triangle SPOC she told will come back after discussing with seniors but no update later on gift vouchers. Ours was a 8 Nights and 9 days trip, 5 days were planned to stay at Kuta, 1 night at Nusa Pedia and 2 nights at Ubud which later we realised, rather than Kuta , Ubud stay should have been for longer time as lot of things to do in Ubud which we could not because of less time. Driver assigned to us Mr Kadek Setiwan was really a nice person and very supportive with time as we travelled along with Kid. Everyday 2 bottles of water was promised which was not given but it's a small thing, can be neglected. Driver cum guide ( proactively telling about places and it's importance & story ) was missing may be because of proper language communication. Overall experience was good. Stay at Ubud Villa was awesome, although remotely situated with no access to local shops and market to explore once you come out of hotel

fund for the same.

r was humble person which was cherry on cake for us. I would recommend everyone if you need to plan any international travel and need genuine advise reach out to Reena she will take care and handle everything. Thanks Reena