The Mussoorie trip was good, but we had some troubles at some places, by chance I was lucky enough to change the hotel before the travel, Agents will try to trap you in terms of hotels, foolhardy trips and places with no importance at all. Best way out is to look before you leap. The driver was not willing to take up the visits as per the itinerary and tried to dissuade us not to go to all the places as per the schedule.

While booking it was all good. 1. The moment initial payment done, all of the 4 hotels changed to a different one while they guaranteed there will be no change. With help of TT spoc Preeti, I manage to bring back 2 hotels and had to adjust with 2 changed hotels. Had to invest lot of time with these hotel changes and analysis. 2. Before travel there was no communication from the agent. I had to call and ask for the driver number and other details. When I landed Delhi, then I got to know that the agent SPOC is on medical leave since long and gave another SPOC number. 3. My primary objective to book the tour through an agent was a complete peace of mind and was promised to have a complete guided tour as I was having an infant with me. But eventually I was provided with a car and a driver with no guidance at all. To add, the driver sent was very sincere and friendly. But unfortunately he was not aware of Uttarakhand routes, the hotels, the sightseeing spots as he was very new to this job and mainly familiar with Himachal. But he caught in a wrong place. End of the day I had to plan each day itineraries, spots, routes and navigate with the G Map with a poor network at top. Even the agent has not shared the itinerary to the driver, when he asked I shared it from the app. Sometimes we went to wrong direction few Kms, we were asking people everywhere to reach to a place. The driver tried his best, but the extra effort I had to make each day at hotel was not at all expected. Moral of the story, it was pointless to pay to the agent, rather I could have planned it myself and save some money. While escalating, they were not at all cooperative to understand the issue and was argumentative as I demanded for compensation. The response was "..he will learn things its not easy to find a driver with full knowledge in high peak season time" 4. It was a 7 days tour along with infant, so some bit of luggage was expected. Before booking told clearly for a car with good boot space. The car condition was good, but as it was a CNG one there was 60% of the space gone. Had to accommodate few bags at front/back seat. If I would carry the baby stroller/pram, there was no space to keep that, lucky escape! 5. Hotel check in process was very bad and not well managed at all. First 3 hotels I had to wait for min 30 mins after travelling long hectic distances. Either there was no booking on my name, or no voucher or the hotel in-charge is chasing me to chase back the agent for payment etc. I had to call the agent to solve the matter each time and getting a connection at top of the hill was a challenge. 6. The hotel in Almora (Milam Inn) was not recommended at all. They do a-la-karte style dinner (dinner was included in my package) but charged the starter as snacks item, not dinner. Even the hotel took the driver food bill from both the driver and me. Their room service was not up to the mark. 7. The UK police caught the car and found discripenices in the Tax and ceased the DL and Permit. While shared this info to agent asking why this basic arrangements are missing and it was very harassing situation, the response was very reluctant as "this is driver's problem not yours". 8. The Driver got a leg injury 2nd day at corbett and he called his brother to help who was supposed to join next day before our check out. But to due some issue on road his brother joined us 2 days later and the original driver only driving with leg injury and pain killer given by me. But the agent demanded that the 2nd driver came the next day itself and it was on my request only!! So much gap on the facts and when I shared the actual fact, not at all willing to listen!! 9. The initial room provided in Corbett hotel was in a very poor condition and not at all a Deluxe room. While I called the agent I was told that it is a deluxe room only. I went to reception and talked to the manager requesting to change if any other spare room available and they kept my request. But while I gave this feedback, the agent demanded that they changed the room, not the hotel. Not sure!! 10. Before the tour noone asked me to pay the rest amount and while I asked my TT spoc, I was told that I will be asked. In the middle of the tour while I was asked, it was very poor notwork throughout and was struggling. But I was chased thru multiple contacts each day as like I will run out with the due amount. Very embarrassing treatment! 11. Finally - each time I got a response that if I raise the issue immediately they would have solved it, but they are not ready to understand that on ground it is always not possible. But when I raised it immediately there was no response. The whatsapp group with TT and Agent was of no use. Most of the time it was like passing the ball from TT to Agent and then no response for long. While I gave these all feedback to 1 Point, it was not taken in a right direction by Ansh Mehta of 1 point. Instead I received few judgmental comments like below. a) I am having a high expectation for basic hotels (before booking all the hotels were claimed as top class and while your raise issues end of the tour it became basic) b) Services can not be like plains not even the staff having professional degree and I am expecting luxury c) I should understand and adapt to travel in hill stations as it is not a metro city...blah blah blah Moral of the story to write such a long feedback just to aware you friends before you book a tour that all of the above are facts and I do have the chat history and evidences for all of the issues. Most of the issues I ignored and adjusted not to break the travel spirit, but the way the agent (Ansh Mehta) behaved at last, was very rude and full of sarcasm. They dont know how to behave with a customer esp after the full payment it was completely changed. I will not ask you to avoid 1 point (may be they are good in Himachal), but think twice at least for Uttrakhand before you invest your hard earned money. Take all commitments in writing as at end they will deny that it was not promised. Waiting for TT to take some action as I demanded compensation for the 3rd point as it was a major breach of the promised service. If this was the so called guided tour then I don't need an agent, I can personally book hotels and take local cab there only. Why I have paid extra to an agent? Let's see, counting on TT else will not come back again here. Good Luck.

Very well organized Uttarakhand trip with family starring from Airport pickup until final drop at airport. Hotels were of good quality. One good part was that for any issue during trip, the agent was available to sort out. This really helped to make our trip without any hassle Nainital hotel location was very good with excellent view lake

WE HAD A VERY VERY BAD EXPERIENCE WITH FLYVIGO , FIRSTLY THE TRIP PLAN BASIS LOCAL KKNOWLEDEGE WAS POORPY PLANNED SECONDLY MR. RAJAT GOYAL FROM FLYVIGO WAS COORDINATING WITH US WITH WHOM 4 DAYS PRIOR TO ARRIVING RANIKHET WE HAD ASKED HIM TO CANCEL OUR RANIKHET BOOKINGS AND EXTEND OUR STAY ONE DAY AT NAINITAL TO WICH HOTEL WAS OK , I HAVE THE CALL RECORDINGS AND WHATS APP COMMUICATION FOR THE SAME .HE DID NOT CANCEL RANIKHET BOOKING NOR DID HE CONFIRM OUR HOTEL IN NAINITAL FOR EXTENSION AND WE HAD TO PAY 13000RS EXTRA FOR NO REASON.WE HVE SENT A NOTICE REGARDING SAME TO FLYVIGO AND WOULD FILE A COMPLAINT IN CONSUMER COURT AS I HAVE ALL CALL RECORDINGS AND MY INSTRAUCTIONS TO CANCEL RANIKHET ON WHATS APP. HE DID NOT DO HIS JOB NOR DID HE COORDINATE PROPERLY LEADING TO US PAYING 13000/- RS WHICH IS SIZEABLE AMOUNT. SUGGEST DO NOT KEEP FLYVIGO ON YOUR PANEL.MR RAJAT IS EXTREMELY NON COOPERATIVE AND HAS SIDE DEALS WITH THE HOTELS SPECIFICALLY WITH NAINITAL HOTEL . MY WIFE HAS GON THROUGH MENTAL AGONY DUE TO THIS DURNG THE TRIP DUE TO MR RAJAT GOYAL AND WE ARE WRITING TO TOURISM MINISTRY AS WELL ON THIS TYPE OF FRAUD ACTIVITY BY FLYVIGO SPECIFICALLY RAJAT GOYAL. WILL WAIT FOR CONSUMER COURT TO DECIDE ON THE FATE OF MONER LOST AND MENTAL TRAUMA FACED.

You people do wrong commitment. Upgraded the package 29000 to 31500 for facilitate honeymoon inclusions but it was only for inclusion. I did not get anything like honeymoon package. Please do not cheat customer.

The trip was very well organised by Aarav Tours And Travels. Everything was perfect from hotels to location. I highly recommend Arav Tours and travels for any trips being planned to Uttarakhand Area.

I have planned For Auli Uttrakhand destination for 9 people. 2 Cars assigned by agents. Hotel & food mets expectation. There were too much time taking response from the agent. Mistake made in flight ticket booking which was not sorted properly. Too much confusion created by agent during entire time for one or other reason. one car driver was really good but other was not at all co-operative , one day he just walked out without intimating any thing with unreachable phone & later said he was went in search of diesel as it is not available nearby. Stay and food options provided were good. It would be good if you understand peoples feeling about Trip , money & time investment

The service provided by heaven uttarkhand was excellent. He was always in contact with us and provided good facilities. The driver was sweet only problem came with uttarkhand tourist shopping visit.thanks travel triangle for making our trip memorable The Greenery and pious nature of hills made us serene and tranquil

I want to share how much I have enjoyed choosing Doon travel for my Uttarakhand trip. Indu Rawat has made my travel as painles as possible. She made sure that she has proactively resolved all the becoming bad situations. Just an FYI & pat on the back for excellent service.

The cab was provided as per the initial communication, and it was of good condition; the driver was communicative and cooperative with us and was ready to move with us at the time we have suggested; but the driver was not at all aware of the route we travelled and we had to rely on online maps and runtime directions from the local people. Overall it was a nice experience for us, as we have completed the day-to-day plan in time.