ve added in the package stating it is compulsory, we felt to show the cost is less you mention extra and then local charge. Phi phi island

tment. The only reason we have been associated with TT was because TT and its agencies had always ensured seamless travels. Multiple things, this time when we decided to go ahead with one agency Navigatio finally, there was this other agency Ananta tours whose sales representative used inappropriate language expressing his disappointment for us not choosing them. I did report it to TT but till date no one has gotten back to me with what was the action taken. I was really happy with Parul from Navigatio sales team in terms of the hotel options she worked out understanding our needs, trip planning and guidance, and how even during her holidays she was available for helping us with bookings just so that we don't face any problems. Would really appreciate Parul for her support and service throughout, even when we had been handed over to the ops team and we faced problems. She even coordinated and was responsive during our travel, though she was from a different team. The ratings that we are giving the agency is purely for her customer service and nothing else. The operations team was a big disappointment especially Tarun from the team who was impolite, and used inappropriate language. While he should have performed his duties and ensured a seamless experience for his clients, he in-turn put the blame on us and used absolutely inappropriate language. The agency is expected to take care of things without any follow-ups, whether it is before or during the journey, but it was clearly missing. And when asked, the blame wads put on us. It was an absolute disappointment. After this experience with TT, I am not sure if I would go ahead with them the next time. I had recommended TT to others as well before but don't think would do that any more.

cellent. The experience with the agent when planning and booking the trip was excellent.But, one thing that disappointed us was the customer handling and conflict that happened which showed clear lack of customer focus and satisfaction.We were promised two physical sims, we clearly told our phones don't have esim facility. , We got only 1 sim and it didn't work until we raised a complaint with Matrix. I had to purchase another SIM. Please don't promise anything that you cannot fulfill, this is my feedback to you.There is one specific person named Tarun who esp. was very rude and argumentative. He lacks the ability to listen to customers and solution, which is key to success in this service industry. On the other hand , Ayush was very professional and handled the conflict well

ut visa and on trip requirements.. Navigatio Asia have a local team in Phuket which is an asset for a seamless experience... At the start of the trip, we got International SIM for maintaining basic connectivity and easy low/no mark-up Forex card for local usage - both items helped when on the trip. During the trip, the team was very prompt & responsive for any queries that we had. All the transfers were comfortable and well planned. They ensured transport details for next day was shared in advance on regular basis. The hotel accommodation was as per our requirements. The rooms were great & very clean and as requested..Worth the money spent.. Special mention for Baan Lamai Hotel & Resort from where the Patong beach is easily accessible across the road... It was ensured that we get proper vegetarian food at all hotels as well as on the Boat trips.. All the local operators for island hopping were very polite and informative... They even suggested how to maximize the time we had at every location..For the day at leisure we had support from their team to arrange for rental cab on payment basis which is much better than local Grab taxi service Our vacation was a huge success !! Would highly recommend Navigatio ASIA for planning an unforgettable vacation...