Lisbon Family Packages

The trip was most enjoyable thanks to the services provided by our travel agent Shubham of this tour company. Our agent Shubham was very attentive to our wishes and interests, and arranged a schedule to meet our needs. He was very patient, and made adjustments to our schedule as required. During the trip, he provided excellent coordination and support. This included helping with tracking a checked bag which did not make it with us on a flight connection between Madrid and Porto. All of the private drivers and guides was very professional, punctual and considerate of our interests, needs and comfort. We cannot overstate how pleased we were with all of the services provided. We feel like our amazing family trip to Spain (Barcelona, Seville, Cordoba) and Portugal (Porto, Tomar, Sintra, Lisbon) actually began when we started working with our travel agent six months prior to our departure date. He consistently followed up with us to understand our interests, priorities, likes and dislikes, in order to create a wonderful itinerary that satisfied our entire family. Even our last minute request to add a stopover in Tomar on our way from Porto to Lisbon was handled expeditiously. The private guides that took us around in all of the cities we visited were top-notch, hotels selected were comfortable and conveniently located near the city center, drivers were on-time and friendly… Our travel agent Shubham was also very responsive and helpful in giving us advice during our trip, especially when we encountered some unexpected problems such as a lost luggage during airport transfer.

Well, the trip was well planned by the travel agent. However, we feel few things could have been better. To be very specific, hotel in Sevilla was not in the city centre which made difficult for us to look for our food. Secondly in Lisbon, the hop on hop off city tour could have been researched a bit more so as to understand how many routes they have for city tour and update the same to us before buying vouchers so that we could have selected of our choice. We were not happy with the route selected for city tour. The most cheapest option available for city tour was just handed over without any research and reconciliation from us. Thirdly in Ibiza, the driver who picked us from our hotel to drop us to the Ibiza airport to catch our next flight left us at 5’o clock in the morning outside the main airport gate since Ibiza airport closes at night 12:30 and opens in the morning 6’o clock. This is something which should have been taken care utmost. You just cannot leave your customer in the middle of nowhere at early winter morning winter when it is pitch dark. This also shows lack of research and communication to the local driver agency in Ibiza. Rest all was great.