Manchester Family Packages

Overall our trip went well. There are certain issues that I would like to highlight during the trip. 1. Deepak's team/ collab at Turkey was not proactive at all. The guy who was managing from there, named Mohit was very casual and would respond in the whatsapp group whenever we asked him for next day schedule. That promptness was missing. 2. I had opted to take end to end package with all transfers. On the last day when we left Capadoccia and were proceeding for Istanbul for our next day flight back to Manchester, Deepak, simply said that their services ended in Capadoccia and you would have to book you own cabs for and from Airport Hotel in Istanbul. Hence as was mentioned in our itinerary, 2 cabs were not provided. Upon discussion with Deepak, he first started explaining about that this was discussed and then he admitted his mistake and asked me to book own cab and he will send me a refund, which he eventually did, a sum of INR 2200. But the reason he gave me was that if he would have given me the cab from his side, that would have costed him for 60-70 km as would been sent from city to airport and same way back. Whatever was it, he should have clearly told us before we were booking the package, instead of last minute surprise & that too not by himself, upon asking in the group, which is clearly not acceptable.