We were serviced by Club7 vacations - Neha and Chatterjee. They duped us by overcharging post the travel and creating false overheads which were not part of initial arrangement. Not only that, when we challenged and asked for receipts for the extra money they were demanding (10000) the person called
Chatterjee threatened us saying he cannot give receipts for "service charges" and will keep our luggage if we don't pay up the amount. The agent bypassed Travel Triangle by offering to accept cash as that would save them TT fees and then when we asked for receipt for the non TT amount they were charging, lots of threats ensued. Very bad experience this time with the vendor as we were travelling with young kids and these goons showed up at the train station creating big rukkus and threatening to throw our luggage. We ultimately paid up the whole money they were asking because of their threats.
Now about driver... The driver was new, didn't know his way around... Wasted one whole day of our travel as he lost his way from Jabalpur to Bandhavgarh. There was no mobile signal (we have airtel connections) enroute so GPS wasn't working, the driver claimed that he knew the route and by the time we got signal, we had overshot the way by a whopping 80Kms and 3 hours. The whole way has only villages so nowhere to eat and kids got sick and kept throwing up the entire day. When we called to Compmain to agent, his question to us was... Aap log kya kar rahe the Kahaan rasta galat hua aapne dekha nahi... When we pay for driver and cab does it mean this??
Another example of overcharging by agent: the driver asked us if we would like to go to a certain site. We said yes, and the agent called us after the fact saying we forced the driver to go to that site. Infact we didn't go to lunch all four days of our stay because the agent told us we were not allowed to take the cab anywhere other than the sites mentioned in itinerary. Although itinerary said cab on disposal and 250kms cap per day, the agent later asked us to overpay citing that billing doesn't work this way. I am not writing while drama that ensued, but in short, they promised that we will have cab on disposal subject to max 250km per day but we were allowed only point to point use and on none of the days the travel exceeded 200kms. Still we were made to overpay. We kept the meter readings also to price the point but agent just threatens like goons as soon as one tried to reason with him.
Then both nights at bandhavgarh and Kanha, driver said he wasn't paid money by agent for food and fuel. So we paid up the poor guy, but when we asked agent why he did such treatment with driver and asked for adjustment of amount, he actually told us... It is our (agent) money that you have in your pocket, what if you paid the driver. Such bad behavior by the goon named Chatterjee/Saxena. (some people said his name was Saxena but we were told Chatterjee). Anyway we have received one receipt today, but it doesn't carry any GSTIN number.
Kanha national park: a beautiful jungle where we spotted 4 tigers 4 ft away from us. Breathtaking beauty of a place and very thrilling experience.
Vrindavan resort is right on Bhedaghat / Dhuandhar falls and was a mesmerizing experience. The food and decor wasn't great, but full marks to the resort for their location.