Shah's 5 days trip to Maharashtra
a day agoBooking Details:
Booking Date: 6th June 2025
Trip Dates: 24th June to 27th June
Issue 1: Miscommunication & Change in Agreed Payment Terms
At the time of booking, I had a clear discussion with Travel on Ease agent regarding the payment terms. It was mutually agreed that:
30% would be paid upfront as the booking amount.
The remaining 70% would be paid on arrival during the trip, in daily installments
I made the initial payment of 30% immediately and confirmed the trip based on the above discussion. However, post-booking, the agreed terms were not honored.
On 19th June, I unexpectedly received a message from Travel on Ease agent stating that another 40% payment must be made before receiving the booking confirmation vouchers. This was contrary to the initial understanding and raised serious concerns about the reliability of commitments made during booking.
Issue 2: Delayed Response and Poor Coordination
Between 8th June and 19th June, I followed up multiple times requesting hotel booking confirmations. Despite repeated calls and messages, there were significant delays in communication. On some occasions, calls went unanswered.
Eventually, I was told that if I didn’t pay an additional 40% urgently, the hotels mentioned earlier might not be available, and changes could occur without my consent.
When I escalated this to Vanshika (Travel Triangle representative), she assured me she would get back to me after discussing it—but I never received a call back.
Later, Travel Triangle Advisor contacted me, and I explained the entire situation. Unfortunately, he clearly mentioned that he could not do anything and that I had to follow the agent’s instructions and make payment—despite the earlier commitments made by Travel on Ease agent
Issue 3: Lack of Support from Travel Triangle
When I raised the matter to Travel On Ease Manager via email, he at least offered a compromise—suggesting that I could pay 20% instead of 40%. Based on his assurance, I paid 20%, taking my total paid amount to i.e., 50% of the trip cost.
While I eventually received the vouchers and proceeded with the trip, this entire situation was stressful, unprofessional, and did not reflect the customer-first approach I expected from a platform like Travel Triangle.
Key Concerns:
Agent Commitment Breach: Travel on Ease agent changed terms after the booking, causing confusion and lack of trust.
Pressure Tactics: I was pressurized to make additional payments under the threat of hotel changes or non-confirmation.
Inconsistent Communication: Delayed responses, unreturned calls, and mismanagement were recurring issues.
Travel Triangle’s Role: Instead of supporting the customer, the Travel Triangle representatives seemed to side with the agent, leaving me with no practical recourse.
Final Thoughts:
Despite these booking issues, the trip itself went smoothly and was a good experience. However, the booking journey was stressful and could easily discourage customers from trusting Travel Triangle in the future.
I am sharing this feedback not just to report an incident but with the hope that:
Travel Triangle reviews its agent practices and accountability,
Ensures clear and documented communication about payment terms, and
Offers more proactive support to customers in case of disputes or miscommunication.
I may be just one customer, but I chose Travel Triangle based on its reputation. I hope my experience leads to better practices and safeguards for future customers.
Thank you for taking the time to read this. I remain hopeful that such issues can be minimized going forward.