Kandy Friends Packages

Overall experience was good but very uncomfortable , driver was professional, humble and knowledgeable, car was decent, though we didn’t get what we had paid for and definitely we’ll never opt for travco in future. Since my wife is in her final trimester we requested the the travel agent to cut-short our trip skipping sigriya , dambulla and bentotta and keeping 2 days at one destination so that we don’t have to hop from one hotel to another every single day. We covered colombo, kandy, nurwa elliya and ella in 8 days. But the room provided to us were not what we paid for. Both in kandy and nurwa eliyya on first day there was no view/ balcony and we were forced to adjust on day one and were provided the promised room on day 2. UpOn confirming with the hotel reception we were told that the travel agent was told about the unavailability of the room on the provided dates. He played smart, keeping us in dark and had the audacity to threaten us to cancel the trip in nurwa eliya upon complaining when it happened for the second time in nurwa eliyya. So technically we cut short 3 destinations, paid more than the initial quotation and switched rooms every single day for 8 days pretty much adding to the discomfort. Secondly, considering my wife’s pregnancy in mind we preponed the trip by one day without any change in the itinerary thereby adding extra day in colombo to rest and readily paid extra for one day accommodation plus airport transport( that was covered in trip). Travel agent said his service is from airport to airport so if we are coming one day before we’ve to pay extra for airport to colombo transfer. We paid without arguing but we strongly feel this could have been avoided. Thirdly, travel agent always increased the price by 10-15 usd saying the economic conditions in srilanka isn’t good which is clearly unprofessional. Moreover he provided the wrong booking name in all four hotels adding to the confusion.

Very good experience except the journey time which was very long and not explained to us .we spent almost half time in travelling. guide everyone Regarding the travel time.its better to stay nuwereliya then kandy . Centara hotel and beach was amazing. In Raddison colombo Sea facing room and swimming pool was awesome .

The booking experience with Trip Travel Hub was good, but i recommend people to get activity included properly in the itinerary as driver cum guide follow that only. Our Chauffeur Mr.Sugath was punctual & polite through the trip. I recommend people to search & get activity included in the itinerary. You need to push them for covering your activity else they will cover the default activity. Kandy was boring for us as tooth relic temple , spice garden all were boring according to our taste. As requested trip travel hub were unable to arrange train ticket which was spoiler. But drive towards Nuwara eliya was good & Sita Amma temple visit was also good. Drive towards bentota was very hectic as it took 7hours or whole day. Best part of our trip was at Benota, Beaches were awesome , clean & relaxing. There are many hotel on beaches you can search yourself & dont include dinner with hotel. You can stay near Hikkaduwa beach & then there are many eateries to explore for local fish cuisine. There are many beaches so you can plan 3 night stay at benota also. Turtle Hatchery was worth the cost. Madu river safari was also good. All in all good experience. If you like beaches more you can stay in benota area for your whole 4 or 5 night trip. Mr.Kavindu was good with our booking & answering our query. Only issue we faced was getting itinerary modified as per our requirement.

We went for a 5 nights 6 days trip to Sri Lanka and Minoshaa from Romano Lanka took care of literally everything about the trip. The few things which needed to be taken care of in Sri Lanka itself like entry tickets to orphanage or cultural show etc, Prabudda, who was our 24*7 guide, helped in everything. We are extremely satisfied with the service and guidance we got from Prabudda in Sri Lanka, while Minoshaa was constantly available over WhatsApp whenever we needed anything. We have covered 5 places - Sigiriya, Kandy, Nuwara Eliya, Mirissa and Bentota. Very nice hotels were chosen, Minoshaa understood our choice and requirements perfectly. One must experience the train ride in Sri Lanka, it's truly the most beautiful! We planned the trip only with 2 weeks in hand, still Minoshaa took care of all our requirements and managed the whole trip so nicely! Thanks a lot Romano Lanka and team to take care of everything and make our anniversary trip so memorable. The train ride from Nuwara Eliya to Mirissa. And Nuwara Eliya day tour.

It was a delightful experience overall, as each of the four hotels provided an additional bed for our child. Among them, the hotel in Kandy stood out as exceptional. Our driver, named Ateek, was excellent, displaying a courteous and amiable demeanor throughout the trip. Upon arrival, we were promptly provided with a SIM card, greatly facilitating our communication needs. The drivers were consistently punctual and offered valuable assistance throughout our journey.

Trip was very good but what hotel were confirmed during confirming pack was not given the same at Ellla and bentota Kandy and Bentota was lovely

The best hotel was Amaya Hill in Kandy which was truly amazing in terms of location and food, you can imagine our experience of hotels then went down the drain and at Bentota we cried looking at the hotel promised. We were promised 4 star hotels for the amount we had paid for a trip to SriLanka and I felt CHEATED when we reached Bentota. It was not even a 2 star hotel, The location was great, but I have attached images and videos of the hotel we were given. Why we had to chose the hotel because Direct Link failed to book our hotel - Earl's reef and we were given options that were not up to the mark. We stayed at Rockside beach resort, and looking at the pictures we did not think it would be that bad when we reached there. It was humid, and hot, and the fan was not even working in their reception area. Well, Bentota is quite HOT and in a 4-star resorts, you expect AirCodition in the public area, but No, there were not AC in the reception area or the restaurant. We went to our rooms and it looked like a room in DHARAMSHALA, Lighting was BAD, room was in bad shape, mosquito net had mosquito hanging and we had to ask them to take it down because the Fan did not help. AC's position is in a direction that did not serve it purpose. Moreover, there was fungus on the roof, and water was dripping off the AC. We had two rooms, and both were same, so they had basically added a third bed in a room of two bed. When we asked for water, they simply denied and handed over RO water, not sure why. When we asked to give us more tea bags, they denied saying, its only one tea bag per person per day. Can you imagine how that felt? We were happy leaving the place for the day and coming back at night because the smell in the hotel and all the rooms were simply BAD. It was not a livable place. After seeking help from directlink, they said, refiund cannot happen as payment is done. nothing can be done. We moved from bentota to Colombo to Radisson hotel and we thought now nothing can go wrong and then on the reception I was told, that my dinner is not included in the hotel. I spoke to Direct Link and they said, its not there, but we were promised that it would be HALF BOARD for all the stays. Please see images I am sharing.

*** MUST READ before booking *** Starting with great things with the booking I made for February 2024. The cab provided and the driver were great the driver was more like companion taking care of smallest of things you may need, nice and patient driver. Clean and spacious car. So all good there. Now, starting with other unpleasant things. The moment you get down the Travco representative Mr . Shanil (other than the driver )meets me and persistently tells me to make the balance payment in cash before starting your trip in Sri Lanka. And when I make the payment they don’t reflect that on travel triangle portal until I have finished the trip and back home. No reason why!!! As I reached Nuwara Eliya from Kandy I had motion sickness due to the terrain and hence requested and different route with less mountainous roads but slightly longer (50-60km) , which I was fine with. Now, Mr. Shanil from Travco tells me the I can’t travel more km as number of km covered in the package are limited

Hi, I wanted to write a feedback for your company so that you can manage booking from local agents with more information and genuinety As we were promised that all properties we will be staying will be 4 star category and were charged 1000 dollars for our trip plus 50 dollars for TCS. The day I paid advance of 150 dollars ,soon second day instead of recieving the confirmation of booking I was told out of 5 hotels selected , I need to change 3 hotels as they were not available, Is it a good way to deal ? I mean when I confirmed with you the bookings, how come second day you say that those hotels are booked now and I have to look for another properties? Overall for my stay, the first hotel at kandy , was only a 4 star category hotel. The second stay hotel at nuwara elle was a 2 star category , the location was upside a hill and our room was old one on the property for which we had to climb 40 stairs up on hill. I clearly mentioned to your agent in srilanka I am taking my 65 years old mother , then also I was alloted such a room. The third stay at elle, the hotel was situated 4 kms outside city limits. The internet was not working in hotel and there was nothing to do there. The forth stay at joes resort at bendota, the room didn't had tv, there was no intercom connection and internet was very weak too, had to again and again reconnect.the ac was not working so at night around 10 pm we had to shift to another room. Ac are literally 10 years old and the fans in rooms might be more older and all rusted. The hotel need good repair and replacements. Only saving grace was the staff at the hotel. The ac was not working, so at night 10 pm.we had to shift room and the ac in another room.also stopped midnight. This property really needs repair The last stay at colombo " Mandarin " was good..so.overall only first hotel kandy and last one at colombo were really 3-4 star properties. Rest the properties were 2 star and not advisable at all. Now being in travels and tours sector ,you tell me,this are all 4 star properties,really the 4 star properties are like this ? The only saving grace was the taxi snd the driver "WASANTHA" ,HE WAS A TRUE GENTLEMAN AND A GOOD GUIDE. The agent should have been genuine to us, this all spoils the mood of travellers and the travel plans. The agent was respondent enough to ask about the journey and take feedback on a daily basis the taxi driver was good enough but the problem which we faced was hotels and service. We also clearly mentioned we are vegetarians, the hotels offered food, but it was not good as per Indian taste.if we could have got hotels in city limits, we could have access to other hotels for food. It's a suggestion ,kindly be frank and genuine to clients and tell them the facts, so that they don't get disappointed when they travel. Saurabh 9011060977

The driver was very professional and helpful throughout the journey. The hotels in Colombo and Kandy were good, but in both Mirissa and Bentota were a let-down (amenities, cleanliness, meal spreads)