a year agoSubmitting the review here but its being removed 2 times by Travel Triangle (or globalskyways) because of the poor rating. There is no point in asking for review, if you want to delete. As its deleted again, i have the only option to post on Google now
There is no zero rating, otherwise zero is the most appropriate. Unable to submit with 1 rating.. so trying with better rating, but its not actual rating.
Oversmart in maintaining average rating on portal. If you give any lower rating, the portal will restrict you from submitting with message "mandatory fields are not filled" . And the customer care people will also not answer your mails. Submitting average rating just to show my review visible on portal.
Unfortunately struck with these guys(Global Skyways Distant Destinations) for my family vacation to Bali/Gili from Hyderabad, India.
We were 2 families with 4 young kids.
Hotels were booked by us on our own, so ignore the hotel ratings. Without hotel ratings , I could not submit the review, as its a mandatory field.
1) Change of itinerary at the last minute without informing until asked:
The unique thing that i liked(before confirming the booking) for choosing these guys was the planner took extra step in optimizing the time by taking us from Gili to Nusa Penida to save a day.
But, that didn't happen because they did not book the tickets on time and ended up as a regular plan(similar to all others)
2) The responsiveness was Worst (even before trip started)
They initially promised to give the vouchers at least before 3 days of start date.
The initial payment was done.
But, its unbelievable that they have given the vouchers AFTER 4 days of trip START (i.e. we were already in Bali and had our couple of days tour)
They promised us that they will send us the details by the time we land in KUL(lay over) but they were not attending the calls, not responding on WhatsApp. Made us frustrated with no proper response on phone, WhatsApp during our flight journey also.
At a particular point of time , we lost hopes that these guys will really send any driver /vehicle to Bali airport.
Though they promised that they will be responsive (even on Sunday) , simply they ignored our calls/messages and when we asked them next day... they simply mentioned "We don't respond to calls on Sunday and we respond to messages(which they didn't even follow)" .
TRAVEL TRIANGLE guy is another waste role in this game, he also did not answer any calls, but he was calling for payment.
3) At last, after multiple messages and unanswered calls, they messaged us the driver details when we are about to land in Bali in next 3-4 hours.
When we came out of the airport, the display board was there , but the person was somewhere. We have to roam around to get mobile signal/internet spot to call that guy.
Though it was mentioned by these guys that a 10 seater vehicle and a luggage carrier vehicle will arrive at airport. It was only the 10 seater vehicle came to airport but NOT the luggage carrier. (fortunately, we could adjust all our luggage in the same vehicle).
After dropping at hotel, we missed our kids food parcels in vehicle and realized the same after 20 mins. When we asked that driver to come back and give the kids food, he asked if he can give it the next day . When i mentioned its for kids and need it ASAP, he asked for some money to comeback and handover that parcel. Had to negotiate and give some money to him.
The vehicle was OK , but there are water drops falling from the AC on to the rear seat passengers.
4) Threatening attitude on 1st day completion:
We did not complete the balance payment , as the coupons itself were not provided and few of the agreed inclusions were missing from they revised itinerary(s). When we asked them to correct the itinerary to include the originally accepted inclusions, they started messaging us at midnight that they were going to STOP their services because we did not make the payment.
When we spoke strongly , and explained them its their fault, then they accepted to continue the services from next day.
5) Though we mentioned them that a) we can make the payment only when we are in hotel and b) GPay wont accept payments more than 1L at one transaction, they still sent us the payment links for amounts more than 1 L and calling us multiple times on international roaming asking for payments. Even then the inclusions were not added in the final itinerary.
When the call was unanswered as we are at a visiting place, they were calling the driver immediately asking if we are with him and mentioning about payment to him (cheap attitude), though we mentioned them we will make the payment after a) inclusions are properly added b) when we reach hotel.
6) When the payment is kept on hold (because above reasons), it seems the case has been escalated and then the SO CALLED Travel Triangle was also calling and tried asking how is the trip. Then i asked him if he is still ALIVE because of he was NOT RESPONSIVE AT ALL, WHEN NEEDED.
he was preaching me that "Whatever is the case you should not say like that Sir.. "
7) Candle light dinner :
Though we were asking for beachside candle light dinner(on our wedding anniversary) since starting, they have arranged a candle light dinner in garden within the hotel lawn. The food was also not so great and it was a limited & fixed menu.
8) Don't go for these guys:
Though the price is little costlier when compared to other service providers, we went with these guys as the originally provided itenary was saving a day for us. But , that didn't happen , so its waste to pay extra for these guys.
They are irresponsible, no ethics, no standards.
They create mental tension till the last minute.
Better avoid TRAVEL TRIANGLE itself, as they are useless and helpless when needed.
Anyone can connect with me personally, if more details are needed. I could describe only half of the story here.
PS: I am writing this review after 4-5 weeks of coming back from the trip, to see if my view on these guys will be changed over time. But, i can not see any positive even after 4 weeks. So, writing this to help others to make alternative arrangements and to have a peaceful vacation.
Nothing from these guys