Marvelous Singapore Family Package

We had a very memorable family holidays in Singapore and Malaysia. TravelTriangle and SmotPro team were very professional and meticulously planned every aspect of the trip. They customized my itinerary based on my specific requirements and budget. All the hotels booked, drivers assigned and sites selected were excellent. They were available 24/7 throughout my trip with constant updates and assistance till I landed safely back home.

The hotel was really very bad and third class type which was not expected in this budget which I have paid for. Even for Sentosa many activities were not included. Cruise was the great experience

Though there were some hiccups , overall experience was very Good. My sincere appreciation to Mr. Prince from Deft organizers as he was helpful all the time. Cruise experience was excellent. Some of experiences noted here as below- Importantly, it was agreed to provide gifts for kids as part of package, which were not provided. However, it was agreed to deliver at my house through courier. 1. 1st day pickup was delayed from Singapore airport. 2. No pickup to Hotel was arranged at Malaysia. Self cab was arranged after a long wait. 3. Hidden service charge of Cruise not intimated proir which is around 168 SGD~9240 INR. 4. As per itenary fountain of wealth in singapore was not shown. Little India and China Town was just shown from vehicle. To cater other co passengers requirement, we were taken to other place like flyer which was not part of the package and additional cost. Madame Tussads was not shown. 5. Travel from Singapore to Malaysia was hectic in Coach with kids. Considering kids, atleast flight should have been booked. 6. Cruise experience was good. But preference should have been given for balcony rooms . Opinion should have taken prior to booking 7.Time in genting highlands was not sufficient, should have well planned.

It was a very well organised trip. All the tours and itinerary happened properly without even 5 mins delay. The driver and vehicle details sent to me on the registered mobile no every night for the next day. I enjoyed the trip with my family thoroughly without any hiccups. Thank you travel triangle for making this happen. Special thanks to Pooja, Sunita and Divyansh for designing the itinerary, processing the visa and sharing all the vouchers on time and responding/resolving the queries quickly. Sunita helped the visa process and she responds to the query immediately if you drop a mail or call her. When she was on holiday Harshitha was handling it but she neither picks the call nor answers to the email may be she might be busy with other stuff. I think this needs improvement, creating proper backup and sharing the same with the customer.

Overall, the trip was managed very well. Got updates on regular basis. The only issue was associated with hotel (Aqueen, lavender road), although the location was good but washroom/bathroom was very small and breakfast was pathetic. The way trip was managed, drivers arrived on time without any reminder. Universal studios and santosa island trip was ultimate.

My fourth trip with travel triangle and second international trip ... Inspite of having a good trip, need to put in few points that i have experienced with travel triangle and holiday episode... My requirements were clear from day one of the trip booking...as i was travelling with my parents, wife and a four year old son, i wanted this trip to be a smooth one...to make it very smooth i gave all the freedom to the agent to guide me regarding the trip and also book the flight tickets... It appears the holiday episode travel agency are highly immatured in terms of travel planning and coordinating... All the Singapore hotels check in is at 2pm,,,if you are reaching early its your headache.... I have been in contact with the agent and kept asking him to confirm our early check in...they could have booked our flight by noon on the previous day or the same day and would have guided us better.. Inspite of contacting the travel triangle agents they couldnt handle this and gave me the worst experience ever...the holiday episode guys have booked a room in Value hotel thompson at singapore with the hotel's review being very bad in trip advisor...i asked for a change of hotel and was accommodated at days wyndham singapore, that does not entertain early check in.. the agent kept arguing with me to get into value hotel thompson..if we needed early check in... Travel triangle agents couldnt do anything and were apologising for booking the flight tickets early because of which early check in couldnt be arranged...finally after paying 2,75,000 INR i had to pay rs.4000/- again for an early check for one room and no complimentary break fast was arranged and we didnt have an idea abt this.... The holiday episode guys have delayed and carried the confirmation vouchers till the nth moment giving us lot of stress... Singapore visa reached us just a day before travel inspite of paying them advance almost a month back...scheduled itinetary was not in place and had to keep asking them repeatedly for that...we received it on the day of travel... We were in the universal studios and didnt have entry tickets...had to ping them on whatsapp group, and then the tickets were sent... We reached Kuala Lumpur , Ibis style hotel and there we learn we need to pay 40 Malaysian ringetts for travel tax, that was not mentioned before...when i spike to the agent, he said we need to pay and that does not need to be told...40 ringetts is a small amount but still needs to be mentioned when travelling abroad ..something like hidden charges from the agent....after yelling at the agent that he was responsible for the entire accommodation, over an international call, the amount was later refunded after we reached india.. The trip would have been better without these hiccups...ibis style and days hotel by wyndham are all boutique hotels especially designed for tourists from abroad..food was ok... Water was not provided by the agent except in malaysia where 500ml of water was provided for a day per person...my earlier trips did so...i have no idea if that is done by other agencies.. Positives from the trip, we did enjoy n had a good family time Night safari, universal studios, jenting highlands

Raniit from dude holidays is an experienced and a professional customer support agent. I would rate 5/5 and recommend others to plan your holidays with dude holidays for hassle free bookings. Singapore: city tour, sentosa and universal studios

We were a group of 3 adults and two children who went on a 6D 5N trip to Singapore and Malaysia. I ll start with our travel agent Ms.Deborah.... she was extremely helpful, prompt and her suggestions regarding our trip turned out to be very helpful. Our trip was a last minute plan, so our visas and itinerary were kind of in a hurry and she was really available at all times for our queries (hope ppl plan little ahead unlike us

Awesome trip , hotels were excellent, cabs were quite amazing . Overall wonderful experience,me and my family enjoyed the tour. Really unforgettable . Keep it up travel triangle. My children are again ready for another tour Krabi island tour, snorkling , singapore universal studios, santosa , list is too long,